Head of Service and Support
“At Snagajob, our Services and Support teams are the foundation of our strong customer relationships and the face of our company to the world,”
says Jim Monroe, Head of Services and Support at Snagajob. “The hallmark of great service and support is building strong, lasting relationships with our customers.” Jim is leading the charge to take Snagajob's customer service and support to the next level. He wants an enthusiastic team who puts others' interests ahead of their own; a team that takes pride in its work and with the humility, compassion and empathy that is needed to exceed customers' expectations. When he's not maximizing a customer-centric environment at Snagajob, Jim is coaching his kids' sports teams, supporting the National Kidney Foundation and landscaping his yard like he's on HGTV.
First Hourly Job
Grounds maintenance for the Village of Buchanan in New York.
Dream Hourly Job
Helicopter pilot in Talkeetna, Alaska giving Denali air tours
Book Smarts
Bachelor's degree in political science from University of Richmond; MBA from The George Washington University
Past Gigs
Before joining Snagajob, Jim served as the VP of Consulting for the North America Eastern Region of Saba Software. Earlier in his career, Jim was the Senior Director of Professional Services for Plateau Systems.