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Manager, National Account Management Team

Location: Richmond, Virginia

The Manager of National Account Management is responsible for leading the National Account Management team in a manner that provides a consistently high level of service and builds client loyalty and ensures account growth.

Responsibilities

• Manage and monitor the client experience, and recommend appropriate strategies, and operational initiatives to continuously enhance delivered value and client satisfaction.
• Ensure the attainment of revenue renewal and growth targets for existing accounts.
• Review individual account performance and support team in taking actions as necessary to address issues and ensure growth.
• Work closely with the Director of National Account Sales and with NAE’s in establishing and implementing account development plans and supporting new business proposals.
• Lead AM team to identify and seize opportunities to up-sell the product offerings to clients.
• Coordinate and prioritize account management tasks and initiatives.
• Design and implement efficient procedures, processes and workflows; fully utilize systems (Eagle) in order to increase automation of manual processes.
• In conjunction with the SVP Employer Services, define roles, responsibilities and decision making authority of team members
• Coach and develop team members to their highest potential and performance level; Evaluate performance on a consistent basis, providing counseling /guidance as needed.
• Create a positive, motivating work environment that yields high performance and satisfaction.
• Identify and implement ongoing process improvements to drive out inefficiencies and lower the cost of service while improving the client experience.
• Create, monitor and report key performance indicators that measure the team’s performance and results.
• Collaborate with other company departments to ensure sharing of knowledge and best practices.

Qualifications

• Bachelors Degree and minimum of 5 years experience managing accounts in a high touch client service environment.
• Exceptional leader; able to inspire teams to accomplish stretch goals while supporting the growth and satisfaction of individual Snaggers.
• High sense of urgency with ability to work in a fast paced multi-client environment.
• Highly organized with the ability to multi-task effectively.
• Natural relationship builder.
• Strategic thinker w/ability to create a compelling vision and plan for achieving it.
• Proven success in defining and implementing process improvements.
• Strong Account Management skills – relationship management, sales support, account implementation, account growth, client satisfaction.
• Strong interpersonal skills – ability to manage internal and external client expectations, serve as point of escalation; proven ability to interact, influence and negotiate effectively.
• Superior written and oral communication skills.
• Excellent analytical, problem solving skills. Critical thinker with excellent judgment.

Compensation and Benefits:

SnagAJob.com offers a highly competitive compensation and benefits package including medical, dental, life, short and long-term disability insurance, 401k plan, tuition reimbursement, holidays, paid time off (starting with 18 days), casual and fun work environment, and eligibility for performance-based bonuses and stock options.

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Advertising Sales Business Analyst

Location: Richmond, Virginia

The Advertising Sales Business Analyst will play a key role in identifying business performance and key drivers in a high-growth and changing part of our business. This position reports to the SVP, Chief Financial Officer and SVP, Advertising Sales and will also support the VP Ad Operations by producing/delivering highly quantitative analysis.

Responsibilities

• Provide weekly, monthly and annual Advertising revenue forecasts
• Develop and compile pipeline, activity and lead generation inventory reports
• Identify key business drivers using solid financial models
• Generate analyses to support Advertising sales team decision making, including the compilation, analysis, and presentation of audience/online research, key metrics, market/industry intelligence, and case studies
• Assist the sales team with sales force automation/CRM tool customization, data management, and reports
• Manage preparation/reconciliation of monthly Advertising revenue billing process and reporting
• Act as liaison between Finance and Advertising Sales teams
• Provide additional ad-hoc analysis and reporting as requested

Qualifications

• Bachelor’s degree, preferably in finance, marketing, or statistics
• 3+ years experience in business analysis, financial analysis or related discipline
• Demonstrated financial modeling and data analysis skills
• Strong conceptual skills with an orientation to detail
• Proficiency with Excel at advanced levels is a must
• Ability to synthesize large quantities of data and distill into useful information for decision making
• Excellent math and quantitative skills; numerically and analytically inclined
• Prefer experience in digital media/marketing organization
• Prefer an understanding of advertising analytics, processes and revenue forecasting methodologies
• Prefer experience and proficiency in use of web analytic tools –comScore, Omniture, etc.
• Ability to work independently with high initiative and self motivation; responsible, trustworthy, sound judgment
• Must be a team player with excellent communication and interpersonal skills
• Must have a flexible can-do attitude, be self-motivated, and self-sufficient
• Relentlessly challenged by the work itself and the pursuit of goals

Compensation and Benefits:

SnagAJob.com offers a highly competitive compensation and benefits package including medical, dental, life, short and long-term disability insurance, 401k plan, tuition reimbursement, holidays, paid time off (starting with 18 days), casual and fun work environment, and eligibility for performance-based bonuses and stock options.

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Senior Network Engineer

Location: Richmond, Virginia

SnagAJob.com is seeking a highly technical and team-oriented Sr. Network Engineer to develop, maintain, and secure the network infrastructure that powers one of the largest and fastest growing job sites in the country.

The right candidate is energetic, self-motivated, and enjoys driving exciting technical projects in an entrepreneurial environment. A proven track record of success and a passion for supporting high-quality and large scale web applications on aggressive schedules are crucial.

Responsibilities

• Design and maintain a highly available LAN/WAN infrastructure for multiple office and production locations
• Create and implement best practices for network architecture and security to ensure availability, performance, and scalability
• Troubleshoot and resolve network and security related issues in a timely fashion
• Manage networking and security projects by developing detailed project plans, acquiring necessary resources, and monitoring progress and providing regular status reports to management
• Participate in the administration and maintenance of a diverse set of systems and applications, including on-call support rotation

Qualifications

• BS in Computer Science or equivalent job experience required
• Minimum 6-8 years of experience that includes network design, technical engineering, operational support and hands-on implementation and configuration of network devices such as firewalls, routers, switches, VPNs, network analyzers, load balancers, wireless access points, network monitoring tools, and cabling in an enterprise LAN/WAN environment
• Proven, expert-level experience and proficiency with routers, switches, firewalls, load balancers, VPN devices, IDPS devices, and wireless controllers
• In-depth experience with Windows, Linux, and VMware ESX networking, DNS, High Availability solutions, and network monitoring applications
• Experience with network/operations management tools such as What’s Up Gold
• Geographic load balancing and WAN optimization experience is a plus
• Exceptional problem-solving and analytical skills, with strong interest in tackling diverse technical problems
• Entrepreneurial drive, strategic thinker, and a demonstrated ability to deliver results on time
• Excellent verbal and written communication skills

Compensation and Benefits:

SnagAJob.com offers a highly competitive compensation and benefits package including medical, dental, life, short and long-term disability insurance, 401k plan, tuition reimbursement, holidays, paid time off (starting with 18 days), casual and fun work environment, and eligibility for performance-based bonuses and stock options.

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Account Operations Specialist

Location: Richmond, Virginia

We are seeking an Account Operations Specialist to support our client services and sales teams in bringing new clients onto the site and in providing exceptional service to our existing clients.

Responsibilities

• Prepare and activate new job postings.
• Modify current job postings in accordance with client requests and deactivate postings as requested.
• Coordinate insertion of customer spotlights.
• Process requests that come in directly from the client or through members of the Employer Services team.
• Enter record of actions taken with customer accounts into customer relationship management system (Net Suite).
• Support Employer Services team with growing and retaining existing accounts and in converting pilot accounts to annual contracts.
• Respond to e-mails in a timely and professional manner.
• Provide back up support to the Jobseeker Support team and Customer Service team.
• Provide administrative support as required, including: filing, faxing, answering phones, mailings to employers and job seekers.

Qualifications

• Bachelor’s degree with one to two years experience in a customer service related role.
• Natural service orientation –professional and courteous.
• Comfortable working in a fast-paced environment where multi-tasking is required.
• Ability to maintain an enthusiastic, service-oriented attitude under pressure.
• Collaborative, team player.
• Innovative, strategic problem solver
• High initiative with ability to work independently with minimal supervision; exercise sound judgment.
• Self-motivated by results and driven toward excellence in service.
• Well organized and attentive to details
• Strong interpersonal, verbal and written communication skills
• Microsoft Office skills, including Outlook, Word, Excel and PowerPoint

Compensation and Benefits:

SnagAJob.com offers a highly competitive compensation and benefits package including medical, dental, life, short and long-term disability insurance, 401k plan, tuition reimbursement, holidays, paid time off (starting with 18 days), casual and fun work environment, and eligibility for performance-based bonuses and stock options.

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Product Specialist

Location: Richmond, Virginia

We are seeking a Product Specialist to help manage and support our internal administration tools. This position will work directly with our employer services, product and engineering teams to ensure that we implement functionality that allows us to support our clients with the highest level of customer service and in the most efficient manner. This position is critical to the success of our client services team, and will act as the “product expert” and second line support for all of our internally managed tools. The individual best fit for this position will have strong analytical and problem solving skills, and possess an ability to learn quickly and act in an urgent yet thoughtful manner.

Key Responsibilities

• Research and respond to production support requests outside of the scope of our operations team
• Define and manage the defect funnel for administration tools
• Work collaboratively with client services team to identify areas for incremental improvement and efficiency
• Monitor and communicate status and progress of projects in a timely and concise manner
• Maintain and follow procedures for employer site scrapes and job feeds; Identify opportunities for process improvements
• Support the sales executive team on calls concerning site functionality and product offerings
• Train users on new functionality and product changes
• Have fun and build trust and relationships throughout the organization

Qualifications

• Demonstrated organizational and problem solving skills
• Technical background with proven ability to research root cause of defects
• Conceptual skills with strong detail orientation
• Ability to work independently with high initiative and self motivation; responsible, trustworthy, sound judgment
• Self-starter with ability to manage multiple issues in a fast paced, entrepreneurial environment
• Motivated, driven, and intellectually curious
• Collaborative personality with proven ability to work with individuals in various roles including: sales, client services and engineering
• Strong communication skills
• Customer service focused attitude with a tendency to quick action and thorough follow up
• At least 1 year of experience in a Sales Engineering or similar role preferred
• Basic knowledge of creating SQL queries a plus
• Bachelor's degree

Compensation and Benefits:

SnagAJob.com offers a highly competitive compensation and benefits package including medical, dental, life, short and long-term disability insurance, 401k plan, tuition reimbursement, holidays, paid time off (starting with 18 days), casual and fun work environment, and eligibility for performance-based bonuses and stock options.

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Client Services Manager

Location: Richmond, Virginia

We are seeking a Client Services Manager to help manage the company’s growing advertising business. This position will work with a team to ensure that advertiser objectives and financial goals are met, and is responsible for growing and maintaining relationships with clients. This position and the team are vital to the overall company mission and offer a very rewarding opportunity for a candidate with strong analytical and excellent interpersonal skills and a desire to be challenged.

Key Responsibilities

• Act as primary contact for day-to-day account management issues
• Serve as liaison between lead generation technology vendor and clients
• Act as client advocate to ensure campaign success and client satisfaction
• Partner with clients to develop ways to improve lead quality and campaign results
• Provide clients with recommendations for improvement
• Assist Account Managers in growing and renewing client accounts
• Assist and support Account Managers in creating account development plans
• Schedule and launch interactive advertising campaigns in timely and accurate manner, using Doubleclick’s DART for Publishers ad server (DFP)
• Review all incoming creative for compliance with technical specifications and content restrictions
• Correctly implement Flash, HTML, and 3rd party tags to ensure ad server compatibility; test/QA creative as necessary
• Proactively troubleshoot technical issues and provide resolutions to these issues
• Process creative changes in DFP
• Create internal and external reports, as necessary
• Conduct audits to ensure correct order fulfillment
• Monitor campaigns to ensure delivery and manage lead generation inventory sold
• Maintain client account records and contracts
• Stay abreast of online lead generation trends and initiative
• Review and optimize display and lead generation campaigns

Preferred Qualifications

• Bachelor’s degree and 2 +years experience in online ad traffic/marketing/customer service role
• Experience working with third party Ad Serving solutions (i.e. DFP/DART, Atlas, OAS, etc.)
• At least 1 year Advertising Operations experience or related digital experience at an Internet company
• Understanding of lead generation analytics, processes and optimization preferred
• Conceptual skills with strong detail orientation
• Ability to synthesize large quantities of data and distill into useful information for decision making.
• Excellent math and quantitative skills; numerically and analytically inclined
• Ability to work independently with high initiative and self motivation; responsible, trustworthy, sound judgment
• Relentlessly challenged by the work itself and the pursuit of goals
• Proficient in Excel at advanced level. Basic understanding of HTML and Flash
• Excellent verbal and written communication skills

Compensation and Benefits:

SnagAJob.com offers a highly competitive compensation and benefits package including medical, dental, life, short and long-term disability insurance, 401k plan, tuition reimbursement, holidays, paid time off (starting with 18 days), casual and fun work environment, and eligibility for performance-based bonuses and stock options.

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Director, Small Business Unit

Location: Richmond, Virginia

SnagAJob.com, the nation’s number one source for hourly employment is launching a major strategic initiative to expand the company’s market share within the small business segment through web-based ecommerce. With a solid 10 year track record of serving Fortune 1000 companies in the retail, hospitality, quick service restaurant and healthcare markets, we are well-positioned to become the preferred hourly hiring solution for employers of all sizes at the national and local level.

We are seeking an experienced business developer and operator in the online space to lead this new division and build the structure and processes necessary to support the business model and achieve our rapid growth objectives. This key executive role will have P&L responsibility for the business unit and for building a strong team capable of penetrating new markets and scaling the business. An entrepreneur at heart, this leader will require superior business development skills in order to quickly identify, establish, and grow key business relationships with partners in the small business market.

Key Responsibilities

• Day-to-day management of the Small Business Unit including, but not limited to:
  • Leading and executing the 2010 Test plan and incorporating what is learned into ongoing improvements
  • Delivering the budgeted annual revenues and monthly recurring revenue
• Vendor management; including partnerships with multiple external parties
• Partner with other SnagAJob departments such as product development, marketing, and finance to execute the approved business plan
• Identify new business growth opportunities within the small business market and present business cases and plans to the executive leadership team
• Supervise a small business operations team and provide support for their efforts in optimizing operational processes for the business unit

Preferred Qualifications

• 8+ years of on-line business experience with a proven track record of success
• Prior experience in managing a growth business devoted to the small business market, preferably in a web-based, ecommerce business
• Solid experience in sales management, business development and financial management
• Proven ability to achieve desired results, excelling in business development, project management, relationship-building and leadership with the ability to inspire and energize a team.
• Strategic thinking skills with excellent execution management capabilities: the ability to see both the forest and the trees
• Demonstrated problem-solving and organizational skills;
• Naturally collaborative; see the value in building strong relationships internally and with clients and partners
• Must be results-oriented and able to meet deadlines within a fast-paced environment
• MBA strongly preferred

Compensation and Benefits:

SnagAJob.com offers a highly competitive compensation and benefits package including medical, dental, life, short and long-term disability insurance, 401k plan, tuition reimbursement, holidays, paid time off (starting with 18 days), casual and fun work environment, and eligibility for performance-based bonuses and stock options.

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Senior Advertising Sales Account Manager

Location: This position will ideally be located in New York, NY

Responsibilities

• Proactively prospect and close new business accounts
• Create strategic partnerships with advertising clients, with an emphasis on direct response
• Drive online advertising sales/lead generation, meet and exceed all sales goals
• Stay current of online advertising trends and any major initiatives
• Cultivate and sustain positive business relationships with media planners and buyers at ad agencies and with direct marketers
• Some travel required

Qualifications

• Minimum 5 years of previous sales experience in online/digital sales
• Experience in direct marketing/list rental is a plus
• Extensive list of workable client/agency contacts
• Strong understanding of lead gen analytics and optimization
• Superior experience in cold calling, networking, discovering needs, overcoming objections - all with the ability to capture and close the deal
• Experience in creating strategic partnerships
• Must be action oriented, results driven, with exceptional customer focus and consultative sales skills. Proven ability to sell value of diverse audience demographic
• Must be confident communicator in person, in writing and over the phone
• Thorough knowledge of CPM, CPL, CPC sales models

Compensation and Benefits:

SnagAJob.com offers a highly competitive compensation and benefits package including medical, dental, life, short and long-term disability insurance, 401k plan, tuition reimbursement, holidays, paid time off (starting with 18 days), a generous commission plan, and casual fun work environment.

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Senior Director of User Experience

Location: Richmond, Virginia

The Senior Director of User Experience is responsible for leading SnagAJob.com's UX team to help create and propose design strategies to meet our business objectives. The senior director will wear many hats, think conceptually about design and be passionate about our job seekers. The senior director must have a clear understanding of each facet of the design process—information architecture and interaction design, research and usability, prototyping, visual design, brand integration, and content creation—and will be responsible for managing the UX methodology.

Position Overview

• Create a vision and strategy that results in an outstanding user experience and is in line with and consistently supports our brand, marketing, product, and revenue strategies.
• Evaluate the effectiveness of new and existing design elements on SnagAJob.com, through performance metrics, customer feedback, competitive landscape, and industry standard best practices in order to continuously evolve and improve our online brand presence and user experience.
• Work collaboratively across teams - program management, product management, marketing, sales, and engineering to meet business objectives and execute on corporate strategy.
• Be the voice of the job seeker and employer in all product development. Lead the research and understanding of these users through personas and other tools. Influence business strategy by providing information about best practices and current industry standards in brainstorming and requirements sessions.
• Prioritize User Experience work to align with corporate goals and business objectives. Think holistically about SnagAJob.com initiatives and goals to create solutions that meet short-term and long-term objectives. Understand the complexity of design and make it simple for users.
• Have fun.
• Live our values: collaborate, be accountable, be passionate.

Key Responsibilities

• Define strategies aligned with business goals and market environment to create compelling, innovate user experiences
• Manage a team of IA, design and web development experts
• Manage engagements and requests for team and lead projects to targeted delivery dates with stated metric goals
• Enhance methodology for usability and UX involvement in product development
• Know and love our job seekers and find ways to greatly enhance their experience
• Assist in the creation of personas, workflows, prototypes, process flows, sitemaps, and wireframes to solidify directions, plans and visual design
• Create, prototype, design and measure the user experience from seeker acquisition to retention
• Establish and enforce hierarchy of key site pages
• Influence and promote UX changes through the use of data and best practice suggestions

Qualifications

• 10+ years experience in web user experience design and information architecture with large-scale, high-volume consumer offering
• Bachelor's and/or Master's Degree in information science, information design, human-computer interaction, cognitive psychology, human factors, or related such as visual design
• Expertise in information architecture and usability with understanding of interaction design, visual design, and common design tools (HTML, CSS, JavaScript, AJAX, Flash, Photoshop, Axure)
• Mastery of marketing and business principles and exhibits strong critical thinking skills including problem solving, decision making and analysis
• Strong communication, analytical, and interpersonal skills working within cross-functional teams and in influencing the organization
• Proven ability to balance multiple projects while meeting tight deadlines
• Clear leadership skills with team management experience
• Experience with prototyping and storyboards
• Excellent written and verbal communications skills
• Strong organizational skills and an attention to detail
• Portfolio to accompany resume.

Compensation and Benefits:

SnagAJob.com offers a highly competitive compensation and benefits package including medical, dental, life, short and long-term disability insurance, 401k plan, tuition reimbursement, holidays, paid time off (starting with 18 days), casual and fun work environment, and eligibility for performance-based bonuses and stock options.

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Major Account Executive

Location: Richmond, Virginia

The Major Account Sales Executive is responsible for identifying, selling and growing mid-market accounts, and consistently meeting or exceeding sales objectives. This position is vital to the overall company mission and offers a highly rewarding opportunity for a candidate with proven B2B experience, consultative sales skills and a drive to succeed.

Responsibilities

• Meet or exceed monthly, quarterly and annual revenue targets.
• Identify, contact and build relationships with prospects and clients within defined territory.
• Initiate outbound calls to new potential accounts.
• Carry out prospecting calls in a manner that collects relevant information about the client and their needs with objective to schedule a discovery call.
• Conduct discovery calls and present SAJ capabilities that are tailored to the specific client situation.
• Move prospects to close through offer and negotiation of pilot opportunities.
• Working closely with Client Services, ensure pilot success and convert accounts to annual contracts.
• Manage existing accounts in a manner that exceeds client expectations and leads to account growth.
• Demonstrate persistence, overcomes obstacles, and strive to improve skills and achieve goals.
• Share knowledge and experiences with fellow team members and contribute to the overall success of the team.
• Align all sales performance with SAJ mission, vision, and values.

Qualifications

• 2-3 + years of proven B2B sales experience
• Innovative problem solver who works independently, as well as part of a team
• Demonstrated track record of consistently exceeding sales quota
• Outstanding relationship building experience and communication skills.
• Self-confident and resilient performer
• Exceptionally strong organization and time management skills
• A positive can-do attitude and self starter
• Highly professional demeanor with engaging personality
• Bachelor's degree from an accredited college/university

Compensation and Benefits:

SnagAJob.com offers a highly competitive compensations and benefits package including medical, dental, life, short and long-term disability insurance, 401k plan with company match, tuition reimbursement, holidays, paid time off (starting with 18 days); uncapped commissions; stock options; and a casual, fun work environment.

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