Working in a Call Center

Are you a people person? Do you have patience, a great personality and a big phone bill? Then check out call center jobs.

Are your friends always calling you with problems because of your expert interpersonal skills? Do you often exceed your monthly cell phone minutes? Then why not get paid good money to talk people through problems, answer questions and address concerns with call center jobs?

Nearly all major companies use call centers – either on site or across the globe – to assist with everything from customer service to the selling of products and services. And while not all jobs are the same, the good news is that we can offer general insights into the skills you should possess and the type of environment you can expect to work in.

Outgoing and energetic attitude
It's a fact: We've all had bad customer service over the phone. (Some of us have smashed cell phones as evidence.) Now think back to those times when you had really good service… Remember how much more productive the experience was for both of you? This is your motivation.

Good listening skills 
Practice active listening – don't interrupt customers, but engage them. Make sure you understand what they're asking. Ask questions. You may have scripts and cues to read from, but don't be a robot. (And don't tell them any bad jokes.)

Multi-tasking ability
If you've tried to program your TiVo while eating lunch and texting messaging your friend – all at once – then you should be cool juggling multiple tasks at work.

Excellent problem solving capabilities
If one train is heading west at 85 m.p.h. and another train is heading east at 72 m.p.h., then how long until...Zzzz. Just kidding, you won't need this kind of problem solving ability. You will need to know the resources available to you in case you need help resolving a customer issue.

Computer experience
You should be familiar with basic programs (Windows, MS Word, etc.)

Additional expectations
Expect to work 30-40 hours a week. Many call centers are open 24/7, 365 days a year, giving you great scheduling flexibility. Of course, that can also work both ways, for example, if you’re asked to work on a holiday you prefer to have off to share with your family and friends.

If you’re someone who likes to be comfortable in your own threads, call center jobs could be right up your alley. You'll probably get to design your own wardrobe. Just pick something comfortable. (But no fuzzy bunny slippers or bathrobes.)

Finally, call center can be high-stress, intense environments in which it’s important to always be a smooth operator. Because of the nature of the work, your breaks may be fairly regimented. You might want to have some deep breathing techniques, and a few simple exercises you can complete right there at your desk when things get hectic. Just remember, if you treat people with the respect they deserve, you should receive the same in return.

One more thing: Be sure to bring a comb with you to call center jobs if you have a special engagement planned for immediately afterward. You don’t want to be seen in public with “headphone head.”