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Taking the time to check in

We don’t have to tell you how important interviews are. It’s one of the first steps you take when trying to fill a position and sometimes the very last thing you do when an employee is leaving. But have you ever considered interviewing as a tool to help you retain your star employees or check…


Taking new managers in the right direction

The opportunity to give one of your star employees a promotion is definitely one of the perks of being an employer. Additional responsibilities and the trust of their peer are welcomed by those ready to accept larger roles in the workplace. However, this transition shouldn’t be thrust upon a new manager without the proper training…


Lessons learned from loyalty programs

There are many benefits to having a customer loyalty program, one of the biggest being retention of existing customers. Offering deals and rewards to your best buyers can create trust and loyalty that will keep those customers coming back for more. But that doesn’t have to stop with your customers, take a look at these…


The correct way to constructively criticize

Constructive criticism is a key part of running a successful team. But for it to really work, you have to focus on the “constructive” part. The art of criticizing  is a delicate art that must be learned over time; it’s more than telling someone when they are doing something wrong. So we’ve created a brief…

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Eating technology will improve value

One of the most amazing things about technology is that is has the ability to change our perception of value. Nowhere is this more apparent than the quick serve industry, where value used to be a simple function of speed, quality and price. Today, technology’s advancements have pushed restaurants to adapt new and innovative services…


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