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Disengagement

Money doesn’t buy employee engagement

Companies in hourly workforce-intensive industries like retail and foodservice tend to have a knee-jerk response to high turnover: it is what it is. Raising hourly rates competes with keeping prices low, which is a major draw for customers. Throwing money at employees is not going to buy you customer love. There is a way, without raising…

TOP THREE WAYS TO MAKE YOUR HOURLY JOBS STICKY

Turnover is a lagging economic indicator – the final word on the state of affairs within the service industry. And slowly it’s causing the 40 percent of restaurant owners who are experiencing rising turnover rates to lose it. The latest People Report Workforce Index that Nation’s Restaurant News broke down in August is required reading….

HOW TO PUT A STOPPER IN YOUR REVOLVING DOOR OF HOURLY HIRES

Yours is a pretty typical business if you have hourly hires going out almost as fast as they’re coming in. On average, retail businesses struggle with a turnover rate of 55 percent (NRF Retail Horizons Benchmark Report), restaurants with 75 percent (National Restaurant Association), and convenience stores with 129 percent (The Association for Convenience & Fuel…

FOLLOW THE DETOUR AROUND TURNOVER

Turnover. It’s is a common blight on the reputation and earnings of countless businesses with an hourly workforce, so naturally we’ve sliced and diced the topic to shed some light on how to avoid it. But when I learned my beloved travel website TripAdvisor was under fire for knowingly playing host to fake reviews, it…

HAVE THEM WHISTLING WHILE THEY WORK

If you were to lay all the nation’s hourly workers from head to toe, they’d wrap around the earth three times. Try talking about 73 million people into doing that. This summer we talked them into something else, though — into sharing how happy they are in their jobs — when Snagajob commissioned a phone…

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