Must-reads from Mel: bigger payrolls, hardware stores and bad apples
Odds are that you don’t have the time you’d like to read all the blogs, articles or books that offer insight into the hourly hiring industry. So Snagajob asked our friend, Mel Kleiman – CSP, president of Humetrics, and a strategist for hiring and retaining the best hourly employees – to give us a rundown of the best articles he’s read recently and what you could learn from each. It’s like CliffsNotes for hourly hiring media.
This one quote sums up George Anderson’s article:
“A report on The New Yorker website looks at research done in recent years that shows retailers that offer higher pay generate greater sales per square foot and per employee than their more frugal competitors. These businesses are also more profitable.”
One of the most interesting aspects of the aforementioned research is that it didn’t just look at high-end retailers. It looked at a diverse set of retailers, including grocery and convenience stores, and found similar results across the industry.
The key takeaway from the article is: no matter what type of retailer you are, controlling labor cost is important, but more important is the dollars and profit generated per dollar of labor cost.
This article is a great follow up to the article on higher payroll because while higher payroll can lead to greater profits, you’ll only see the big payoff if you expect more of your employees and invest in training.
Another key takeaway: service is not selling.
Robert Sutton hits the nail on the head when he writes:
“Good bosses don’t just get rid of bad things like rotten apples and idiotic rules and procedures. They know that too much of good thing can be terrible, too — because humans have limited cognitive and emotional capacities. So anything that can be done to remove unnecessary or less important demands can enhance performance on the chores that matter most.”
It’s an important distinction that bad apples can be employees or they can be policies and rules that are holding your business back. The article gives some specific approaches to getting rid of bad apples, or how to make them less toxic when it’s not possible to get rid of them.