WHAT DO ADMITTING CLERKS DO?
Admitting clerks work on the front lines of the hospital and medical profession, and are often the first person people see when coming in for treatment. Admitting clerks greet clients, gather their personal information, insurance, symptoms, and tells the medical staff about the client and their severity of their condition.
Admitting clerks are customer facing, but must also understand the world of medicine. They must know how to handle patients, doctors, nurses, and as well as health insurance processing and hospital policies. There is plenty of paperwork created in the health care field, and it starts with admitting clerks.
HOW MUCH DO ADMITTING CLERKS MAKE?
According to the Bureau of Labor Statistics (BLS) receptionist jobs like admitting clerks made a median 2010 income of $12.14 an hour, or $25,240 a year.
WHAT ARE THE EDUCATION REQUIREMENTS?
Generally, you only need a high school diploma to start as a receptionist. Most training is received on the job, but prior knowledge of health insurance processing, spreadsheets or other office training is preferred.
JOB SKILLS AND REQUIREMENTS
- Customer-Service Skills: A successful admitting clerk will be friendly, organized and knowledgeable about the health care procedure.
- Computer Skills: Admitting clerks will need to process insurance information and medical records, use the phone system, and possibly learn industry specific software.
- Communication Skills: Listening to customers and hospital staff, speaking in a clear and friendly way over the phone and face-to-face are essential skills.
- Organization: Admitting clerks need to stay organized as each client or customer that is admitted creates a paper trail that needs to to be in order.