WHAT DO BANQUET CAPTAINS DO?
Aye Aye, captain, all's steady aboard the S.S. Delicious. Banquet captains work in hotels and independent banquet halls to ensure the perfect execution of large dinners, receptions and events that require food and beverages. Banquet captains are the front of house for these events, making sure that the tables are decorated correctly, the food is presented well, and service goes off without a hitch. Banquet captains are in charge of floor staff, and make sure that they are in uniform and serving the clients in a speedy and friendly manner. They are the liaison to the chefs and cooking staff in the back, letting them know what food needs to be replenished.
Banquet captains work directly with the event coordinators or hosts, and are in charge of addressing and fixing any questions or concerns that come up before or during service. After service, banquet captains often give the event coordinator or host the bill of services.
HOW MUCH DO BANQUET CAPTAINS MAKE?
The Bureau of Labor Statistics (BLS) says that in 2010, food service managers made a median hourly income of $23.14, or $48,130 per year.
WHAT ARE THE EDUCATION REQUIREMENTS?
Although not necessarily required, a bachelor's degree in food service management or similar is becoming increasingly valuable to employers. Many hotels hire from within, and extensive experience as a banquet server and proven leadership skills may also get you the job.
JOB SKILLS AND REQUIREMENTS
- Customer-Service: Banquet managers have to interact with customers. Being friendly and courteous is needed.
- Attention to Detail: Banquet captains have to keep their eyes on a lot of elements: food standards, costs, safety, etc.
- Leadership: Banquet captains must be leaders, rallying their team during big events, resolving conflicts and getting the job done.
- Management Skills: Banquet captains not only deal with food, they also have to deal with costs, pricing, creating work schedules and more.
- Problem-Solving Skills: Dealing with employee conflict, irate customers and wrong orders is part of a banquet captain's job. Being able to come up with a solution quickly is a needed skill.
- Speaking Skills: Banquet captains need to accurately and easily communicate standards and cooking methods to staff, give orders and speak with customers clearly.
- Stamina: Banquet captains can expect long days around hot cooking elements, much of it on their feet.