WHAT DO DELI MANAGERS DO?
Ah, the deli counter. That magical place that has mountains of delicious foods just ready to be dumped into a plastic container, weighed and delivered to your gaping foodhole. How does it all get there? Who decides how much tuna salad to put out, and how much of that marshmallow fruit salad to make? That would be the deli manager.
Responsible for overall operation of the deli, deli managers hire staff, purchase food and stock, and make sure everyone is trained on proper food preparation, kitchen safety techniques and health standards. Deli managers set daily and weekly cleaning schedules for the kitchen, hire, train and discipline employees and set work schedules. They keep tabs on food cost, waste and employee hours, doing their best to optimize profit and create the best dining experience possible for customers.
HOW MUCH DO DELI MANAGERS MAKE?
The Bureau of Labor Statistics (BLS) says that in 2010, food and beverage managers made a median hourly income of $23.14, or $48,130 per year.
WHAT ARE THE EDUCATION REQUIREMENTS?
Although not necessarily required, a bachelor's degree in food service management or similar is becoming increasingly valuable to employers.
Many deli managers are hired after years of experience working in the deli, after demonstrating skill in the kitchen and leadership qualities.
JOB SKILLS AND REQUIREMENTS
- Customer-Service: Deli managers might have to interact with customers. Being friendly and courteous will help keep customers coming back.
- Attention to Detail: Deli managers have to keep their eyes on a lot of elements: food standards, costs, safety, etc.
- Leadership: Deli managers must be leaders in the kitchen, rallying their team during heavy shifts, resolving conflicts and getting the job done.
- Management Skills: Deli managers not only deal with food, they also have to deal with costs, pricing, creating work schedules and more.
- Organizational Skills: Keeping work schedules, shipments, cleaning schedules and more organized is crucial to the job.
- Problem-Solving Skills: Dealing with employee conflict, irate customers and wrong stock orders is part of a Deli manager's job. Being able to come up with a solution quickly is a needed skill.
- Speaking Skills: Deli managers need to accurately and easily communicate standards and cooking methods to staff, give orders and speak with customers clearly.
- Stamina: Deli managers can expect long days around hot cooking elements, much of it on their feet.