WHAT DO HOTEL MANAGERS DO?
Hotel managers run hotels, motels and other lodgings. They make sure that all staff do everything they can to make a guest's stay pleasant and comfortable, while making sure that the hotel is profitable and efficient. Hotel managers coordinate cleaning staff, the front desk operations, grounds and facilities maintenance, and where applicable, make sure the indoor water slide is super-fun. Hotel managers create budgets and set room rates, interview, hire and train new staff, resolve employee conflicts, and help guests with any issues they might have.
HOW MUCH DO HOTEL MANAGERS MAKE?
The Bureau of Labor Statistics (BLS) states that hotel managers make a median income of $46,880 annually, or $22.54 an hour.
WHAT ARE THE EDUCATION REQUIREMENTS?
Some people get started with a high school diploma and years of experience in the hotel industry, but most larger hotels require a bachelor's degree in business management, hospitality management, or similar. There are also associate degrees available.
Experience needed includes accounting, hotel administration, economics, marketing, housekeeping, food service management, and hotel maintenance and engineering, as well as knowledge of computers and specific hotel-related software.
JOB SKILLS AND REQUIREMENTS
- Customer-Service: Hotel managers deal with guests every day. Customer loyalty begins with good service and friendly demeanor.
- Interpersonal Skills: Being calm and direct in a stressful situation and being able to communicate with many different types of people.
- Leadership: Hotel managers need to be able to motivate their employees, resolve issues and complaints from guests.
- Listening: Excellent listening skills are needed, especially with guests. Making sure that guests are happy and that staff is getting what they need to do their job is crucial.
- Management: Working with budgets, planning, creating schedules and supervising operations are all a part of the job.
- Organization: Hotels have a lot of moving parts, from guests to maintenance, to events to budgets and scheduling. Hotel managers need to keep it all organized.
- Problem-Solving: Hotel managers need to be able to think quickly on their feet and make decisions with problems come up.
CAREER PATHS FOR HOTEL MANAGERS
THE FUTURE OF HOTEL MANAGERS
Hotel manager jobs will grow slowly from 2010 to 2020, according to the BLS. As the hotel and lodging industry has started building more hotels that are limited service and less full-service hotels, fewer managers are needed.