WHAT DO INTAKE SPECIALISTS DO?
Intake specialists work in the medical field to help direct people to the services they need. Intake specialists are used in many different areas, such as hospitals, mental health facilities, crisis centers, nursing homes and more. Intake specialists talk directly with patients and their families, determining their needs, their medical history, physical and mental state and special requirements. Understanding these needs helps the intake specialist determine what services the facility needs to provide and guides patients to the right areas.
Intake specialists have a friendly manner and an in-depth knowledge of medical procedure. Most intake specialists have a background as a licensed clinical social worker (LCSW), licensed professional counselor (LPC) or registered nurse (RN).
HOW MUCH DO INTAKE SPECIALISTS MAKE?
This depends on experience, background and type of facility that employs you. According to the Bureau of Labor Statistics (BLS), in 2010, social workers made a median income of $20.42 an hour or $42,480 annually. Registered Nurses made $31.10 per hour, or $64,690 annually.
WHAT ARE THE EDUCATION REQUIREMENTS?
Again, this depends on the job, and you may be required to be a licensed registered nurse (RN) or licensed clinical social worker (LCSW).
JOB SKILLS AND REQUIREMENTS
- Critical Thinking: Intake specialists have to be able to understand what a person needs when coming to them in crisis or in a less than optimum state of health. Being able to find solutions for a myriad of issues will be necessary.
- Problem Solving: Intake specialists have to find solutions for the problems their clients bring to them. Intake specialists need to be able to make decisions on treatment
- Attention to Detail: Intake specialists review all of a patient's medical history with a close eye so as not to miss any details that will deter recovery or care.
- Compassion: Intake specialists see people during moments of trauma or crisis, where they and their family are vulnerable or in pain. Being compassionate is an asset in this field.
- Patience: Being patient with people who may have trouble communicating or understanding what is happening is important.
- Communication Skills: Intake specialists need to be good listeners and good speakers. They communicate with patients and their families and often are the go-between them and doctors or other medical staff.
- Organization: Intake specialists often see multiple patients every day, with a myriad of needs. Keeping their records organized is crucial.