WHAT DO SHIFT LEADERS DO?
Clock in and become a leader! Shift leaders work primarily in fast food and similar restaurants and run the staff when the manager is not on duty. Shift leaders direct other employees through their daily routines and interact with customers to make sure that they have a satisfactory experience. Shift leaders act as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy.
Shift leaders in food service make sure employees perform a variety of tasks, from preparing the food, stocking supplies, serving, charging people for their food, handling cash, credit cards, and a cash register, cleaning tables and counters, resetting tables, greeting customers and answering questions.
HOW MUCH DO SHIFT LEADERS MAKE?
The Bureau of Labor Statistics (BLS) states that in 2010, food servers made a median hourly income of $8.72 per hour, or $18,130 a year. As shift leaders in food service, you can expect to be on the upper end of the average pay.
WHAT ARE THE EDUCATION REQUIREMENTS?
Shift leader jobs typically don't require a high school diploma, and most training is done on the job and will include proper food handling and safety training. Candidates, however, will demonstrate leadership qualities through experience.
JOB SKILLS AND REQUIREMENTS
- Customer Service: A friendly, relaxing demeanor, courteousness and quick service will help get repeat customers.
- Stamina: Long, busy days on your feet are the trademark of this job.
- Teamwork: Shift leaders are part of a team. You will be working with others to make a great dining experience. Being a team player is essential.
- Leadership Skills: Shift leaders will have to keep employees motivated, resolve conflicts and make hard decisions.