WHAT DO STORE MANAGERS DO?
Store managers are the people in charge of entire stores and the employees that work within. Store managers are in charge of the general operations of a store, making sure it runs smoothly, cleanly and meets any budget or sales goals.
A store manager might plan and promote the daily schedule of employees and the business, interview, hire, coordinate and discipline employees, make sure the store is stocked, clean and in proper working order, create and maintain budgets, and coordinate with and report to senior management in the company.
HOW MUCH DO STORE MANAGERS MAKE?
This depends a lot on what kind of field you are in and what sort of company you are hired to manage. According to the Bureau of Labor Statistics, for example, restaurant and food service managers make a median income of $48,130, or $23.14 per hour. Pay will vary depending on occupation and years of service, among other factors.
WHAT ARE THE EDUCATION REQUIREMENTS?
Again, this varies greatly depending on the field of work, but on-the-job experience in the line of work is a must. There are many general management courses that you can take, and even specialized secondary education majors, that might shorten the time it takes to reach management level in your field. But most managers have spent years as general employees in their respective fields before reaching a leadership level.
JOB SKILLS AND REQUIREMENTS
- Leadership Skills: You will have to keep your employees motivated, resolve conflicts and make hard decisions for your employees. A successful store manager is a good leader.
- Time Management: You will be working with employees, customers and management. You might have to create schedules, order supplies and write reports. Time management is essential to make sure everything gets done.
- Math and Budgeting: Store managers are expected to keep and maintain a budget in almost every field. You will need to be confident in using math skills to make sure you know where your company's money is going.
- Analytical Skills: You will be in charge of hiring new employees, and being a good judge of character will help ensure that you hire the right people to maintain an efficient and motivated team. You will also need analytical skills to be able to solve problems that may come up during a typical work day.
- Decision-Making Skills: The buck stops with you. Whether it is dealing with employees, customers, management or vendors, you will have to make decisions that affect the company. Having the ability to make hard and fast decisions is crucial to your success.
- Speaking and Writing: Store managers do a lot of communicating. This might be one-on-one to a customer, in front of a group of employees, or in a meeting with management. You might be called upon to write reports, recommendations, or reasons for termination. Great verbal communications and writing skills will help you in any of these scenarios.
- Customer Service Skills: Customers are going to ask to speak to the manager. How you interact with customers is crucial for repeat business, employee morale and the health of your company. Great customer service skills will help you solve issues before they become problems, and help create customer loyalty.