Workforce Analyst
Randstad
Roanoke, TX
Randstads Client is looking for a qualified analyst who has worked in call center environment. Responsibilities - Coordinating and analyzing call volume data to support staffing levels, management decisions, client reporting, etc. - Identify and schedule staff to meet SLA requirements and manage resource assignments throughout the day to ensure that SLAs are met - The Analyst is responsible for creating and distributing reports to internal and external clients - Maximize effective…
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