Real Time Scheduler 100767
Terminix
Jackson, Tennessee, Jackson, TN
Position Overview Collects and analyzes scheduling, staffing, and workload data. Generates schedule projections for the call center/customer service operation to ensure optimal service levels. Proposes schedule modifications to ensure adequate coverage is maintained. May provide ad-hoc reporting as requested. Responsibilities Monitors Blue Pumpkin Forecasting and Scheduling, Verint Impact 360, Webview, Cisco and CTIOS for calls in queue, agents exceeding AUX, ACW thresholds; commu…
Updated yesterday
