CC SR. UNIT MGR (BANK) Job
Capital One
Laurel, MD
CC SR. UNIT MGR (BANK)-731583 Description Responsibilities: - Directly responsible for managing an escalated call center team of approximately 10 to 15 Bankers that supports the branch, call center and executive complaints. - Effectively develop and coach front line associates in cross-functional teams - Manage change in the call center environment -and raises the level of banker performance - Partners with quality, training and process team to achieve department business goals an…
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