IT Tech Support II - Kankakee, IL
Randstad
Kankakee, IL
- Responds to a wide variety of PC user queries, answers questions and resolves hardware and software problems while assuring excellent customer satisfaction. - Assumes the role of Customer Advocate - Demonstrates and maintains a professional image - Is courteous, helpful and displays patience, pleasantness, and diplomacy. - Diligently responds to and tracks each Incident. - Ensures KPIs are met - Follows escalation procedures immediately - Diagnoses, identifies, researches and do…
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