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Sykes
Wise, VA
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Overview: SUMMARY Provides customers and end users with customer, product and/or technical support by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Adherence to SYKES policies on ethics and integrity Receives transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients. Determines appropriate action to be take…
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Sykes
Wise, VA
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Overview: SUMMARY: This position plans, coordinates, and directs training and staff development programs for one or more sites. ESSENTIAL DUTIES AND RESPONSIBILITIES: Adheres to SYKES policies on ethics and integrity. Analyze the training curriculum and delivery, identify needs, and formulate appropriate recommendations of action plans in conjunction with the Account Directors, Sr. Account Managers, Site Director and other key personnel. Evaluate the effectiveness and relevance of…
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Sykes
Wise, VA
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Overview: SUMMARY: This position monitors and makes recommendations for customer service quality performance in the call center and ensures high quality service is provided in the resolution of customer inquiries and service issues. ESSENTIAL DUTIES AND RESPONSIBILITIES: Adheres to SYKES policies on ethics and integrity. Reviews and analyzes post call survey results (Wave and West IVR) and identifies areas of opportunity. Works to ensure that the account's line of business will me…
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