Sys Cslt-Sys Anly & Prg
Verizon
Walnut Creek, CA
Position Responsibilities: Manage Verizon PMO Service Reporting in support of a Call Center Solution supplied to a large Healthcare enterprise customer. This includes service-level reporting of metrics, KPIs, OLA performance and SLA performance across all ITIL processes. Areas of focus include Incidents, Problems, Assets, Availability, Capacity, Changes, Service Requests, Service Performance, Financials, Service Improvement, Customer Satisfaction, and Governance. Job Duties: The R…
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