Auto Center Coach
This position is responsible for managing the entire Auto Center and Associates, including the Assistant Coach, in Auto Centers with sales volume of $500,000 or more. This includes, but is not limited to, selecting, scheduling, supervising, directing, coaching, counseling, disciplining, and training of subordinates; analyses and driving of sales volume, customer service, profitability and performance; identification and solution of business problems; creation and implementation of competitive strategies; managing productivity standards; and overall Auto Center management responsibilities.
This position is responsible for the overall management and performance of the Auto Center and its staff and other projects as assigned. The Auto Center Coach is expected to spend well over 50% of his/her time on management duties on a daily and weekly basis.
Qualifications:
In-Store Administration:
- Human Resources - Hiring, coaching, training, managing and developing the Auto Center team.
- Shipping and Receiving - Managing and supervising to ensure accurate accounting of merchandise coming into the center and transfers, returns or exchanges that impact inventory records.
- Inventory Management - Manages On Hand counts where needed to ensure inventory accuracy.
- Cash Management - Works with Loss Prevention to ensure End of Day cash and credit records are correct.
- Asset Protection - Trains and coaches to safety requirements, ensures initial reporting of all accidents and follow through on Associate's injuries.
- P&L.
- Facilities Management - Interior and Exterior.
- Systems and Process Management.
Associate Development:
- Teaches, coaches and provides positive and constructive feedback.
- Interacts with the FLS Coaches to integrate Automotive into FLS activities. Build relationships with Human Resources and Loss Prevention teams to help provide assistance in the daily Auto Center operations.
- Develops a high performance team by hiring, coaching, developing and managing performance of Assistant Coach and Associates.
- Plans, directs and supervises the work and productivity levels of Associates to ensure standards are met or exceeded.
- Conducts observation, training and coaching of Associates in selling and service process and skills.
- Makes appropriate decisions on subordinate performance, up to and including termination of employment following various appropriate disciplinary processes, and trains and supervises Assistant Coach in the store to appropriately address performance concerns.
- Assesses Assistant Coach and Associates' career potential through talent management processes; helps create opportunities for Assistants and Associates to enhance their existing skills to prepare for future roles; identifies, mentors and plans next steps for potential promotable management and staff.
- Plans and holds one-on-one meetings with subordinates to improve performance, set standards, and plan future development of Associates.
Management Of Sales/Service/Profit:
- Focuses selling, service and support teams on consistent, timely and accurate customer care.
- Assesses service shortfalls and reacts quickly to ensure customer satisfaction and achievement of time standards.
- Full profit and loss accountability and analysis of Auto Center.
- Trains Associates on proper exit procedure: explaining warranties, product information, scheduled services, and to always thank the customer for their business.
- Understands local market focus and tracks competition and trends in the market; communicates with District, Region and Home Office Support to address unique local market considerations. Knowledgeable of competitors' services and prices to build on sales opportunities.
- Responsible for determining appropriate outcomes to customer issues and concerns by making sound business decisions.
- Educates Associates on financial literacy and productivity measures; teaches Associates to understand how he/she contributes to the Auto Center's overall sales and service performance.
- Conducts financial review, analyses, and long term planning and management of business and key drivers to impact sales and profit.
- Sets plans and strategy to manage expense, understand and drive margin, maintain appropriate merchandise protection standards.
- Miscellaneous duties as assigned.
Education/Training
- Preference given to candidates with a Bachelor's level degree or equivalent experience.
- High School degree/Technical School degree required.
- Automotive Sales or Service education and training helpful but not necessary.
Experience
- Prior management experience required.
- Three to five years of experience with a retail store/field management preferred.
- Minimum two years in a similar work experience in an Auto Center preferred.
Benefits:
As a Sears professional, your career path options will be determined by your performance as well as your desire to advance further within the Sears organization. You'll also get some of the best benefits in the industry:
-Medical, Dental and Legal Plans
-Flexible Spending Accounts
-Associate Discounts
-Group Universal Life Insurance
-Long-Term Disability Insurance
-Long-Term Care Insurance
-Business Travel Accident Insurance
-Short-Term Disability
-Vacation/Personal and National Holidays
-WorkLife Solutions
Please Note: Different eligibility rules apply to certain benefits. Some businesses do not offer all benefits shown.
A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:
Medical and Dental Plans
Health Care and Dependent Daycare Flexible Spending Accounts
Short and Long-Term Disability
Company Paid and Optional Life Insurance
Business Travel Insurance
Merchandise Discount
Adoption Assistance
Kmart Advantage Rx
ConSern Loans for Education
Worklife Solutions
Voluntary Benefits
Commuter Benefits
Sears Holdings Corporation Associate Stock Purchase Plan
401(k) Savings Plan
Vacation Time with Personal Days
National Holidays
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An Equal Employment Opportunity Employer.