Dairy Queen Assistant Manager Job Overview

ASSISTANT MANAGER

Part of having a great career is working in a great environment. At DQ, you’ll find a family-friendly, customer-orientated culture. We know you want to make a difference and achieve great things-and have fun doing it! We invite you to be a part of our family and build a great career with us.

You will get training and gain valuable skills you will need to have a successful career with Dairy Queen or whatever career path you choose!

Purpose of Job:
An Assistant Manager must be able to provide leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. An Assistant Manager must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability and drive-thru and back-line food preparation.

Essential Functions:

• Assist in the management of specific areas of restaurant during scheduled shifts.
• Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods.
• Conduct orientation, training and evaluation of crew members in all functional areas.
• Assist hourly employees at the point of sale in the execution of product promotions.
• Ensures guest service in all areas meets applicable standards for quality, value and cleanliness.
• Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints.
• May contribute in the execution of the restaurant’s business plan through specific job assignments and projects as determined by the management team.
• Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
• Able to perform the duties of all other non-management positions.
• Informs immediate supervision promptly of all problems or unusual matters of significance.
• Perform other duties and responsibilities as requested by the management team.
• Communicate all significant issues, both positive and negative, with management staff.

Qualification Standards:

Three or more months of restaurant experience as an hourly employee strongly preferred.

Qualified candidates:

• Must be capable of supervising specific areas of the business in a fast paced environment.
• Must be detail oriented with the capability to oversee restaurant operations and multiple areas simultaneously in a fast paced environment.
• Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time. Interact with the public and co-workers constantly during shifts.
• Must be able to work in and out of different temperature ranges.
• Capability to stand for long periods of time.
• Ability to lift up to 50 pounds.
• Must have excellent customer service skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness.
• Must have their own personal and reliable transportation.
• Must pass random Drug Screenings.