Sears, Roebuck & Co. Home Appliance Repair Technician Job Overview

Home Appliance Repair Technician

Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading full-line retailer providing merchandise, related services and quality brands such as Kenmore, Craftsman, Diehard and Lands' End. We offer a wide range of home merchandise, appliances, electronics, apparel and automotive products and services through more than 2,400 Sears-branded and affiliated stores in all 50 states, Puerto Rico and Canada. We also offer a variety of merchandise and services through specialty catalogs and sears.com. Our web-to-store and store-to-web capabilities add even more convenience to our customers. We are also the nation's largest provider of home services, with more than 13 million service calls made annually.


This position provides timely and quality repairs of customers’ products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company. This position is responsible for the repair of products in the customer’s home. Products repaired include:

Home Appliances: Refrigeration (non-sealed systems), Cooking, Microwaves, Dishwashers, Disposers and Laundry

Qualifications:
To provide the proper customer focus, the In-Home Service Technician must:
·Work as a dedicated team member to ensure fast, flexible and expert service to every customer
·Demonstrate a sense of urgency to meet customer time commitments
·Successfully complete all Technician II training elements within required timeframes
·Meet key performance metrics and/or productivity goals as defined by the business
·Provide knowledgeable and courteous repair service
·Continuously look for methods to improve business performance and enhance the customer experience
·Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer
·Provide direction to a Technical Helper, as applicable
·Ability to receive truck stock at home if the company vehicle is retained at the technician’s place of residence or other designated location.
·Mentor other technicians, as applicable
·Maintain truck stock inventory within the prescribed company guidelines and standards
·Follow the truck maintenance schedule and keep a clean, organized truck
·Adhere to all company policies and procedures
·Perform miscellaneous duties as assigned

Benefits:As a Sears associate, your career path options will be determined by your performance and your desire to advance further within the Sears organization. We have some of the best benefits available in the industry to choose from:

Medical
Dental
Life Insurance
Vacation
Holidays
401k
Short and long term Disability
Sears merchandise discounts
Health Care Flexible Spending Account
Dependent Care Spending Account
Business travel insurance
Worklife solutions
Vision Plan
Legal Plan
Long Term Care Plan
Pet Insurance
Auto and Home Insurance
Business Travel Accident Coverage
Mortgage Assistance



A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:



Medical and Dental Plans

Health Care and Dependent Daycare Flexible Spending Accounts

Short and Long-Term Disability

Company Paid and Optional Life Insurance

Business Travel Insurance

Merchandise Discount

Adoption Assistance

Kmart Advantage Rx

ConSern Loans for Education

Worklife Solutions

Voluntary Benefits

Commuter Benefits

Sears Holdings Corporation Associate Stock Purchase Plan

401(k) Savings Plan

Vacation Time with Personal Days

National Holidays



An Equal Employment Opportunity Employer.

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Sears is an Equal Opportunity/Affirmative Action Employer.