Home Appliance Repair Technician Trainee
Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading full-line retailer providing merchandise, related services and quality brands such as Kenmore, Craftsman, Diehard and Lands' End. We offer a wide range of home merchandise, appliances, electronics, apparel and automotive products and services through more than 2,400 Sears-branded and affiliated stores in all 50 states, Puerto Rico and Canada. We also offer a variety of merchandise and services through specialty catalogs and sears.com. Our web-to-store and store-to-web capabilities add even more convenience to our customers. We are also the nation's largest provider of home services, with more than 13 million service calls made annually.
To provide technical service on Preventive Maintenance calls, shuttle necessary parts and supplies for service repair completion for repair technicians, to perform on-the-job training tasks when working with a Repair Technician on call types.
Qualifications:
Perform Preventive Maintenance Checks in the customer’s home.
Ride with or meet technician at designated location to assist on service call when assigned
Shuttle parts and supplies to technician when applicable
Provide courteous customer service
Work as a dedicated team member to ensure fast, flexible and expert service to every customer
Demonstrate a sense of urgency to meet customer time commitments
Successfully complete all Technician training elements within required timeframes
Meet key performance metrics and/or productivity goals as defined by the business
Provide knowledgeable and courteous preventive maintenance service
Continuously look for methods to improve business performance and enhance the customer experience
Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer
Ability to receive truck stock at home if the company vehicle is retained at the technician's place of residence
Maintain truck stock inventory within the prescribed company guidelines and standards
Follow the truck maintenance schedule and keep a clean, organized truck
Adhere to all company policies and procedures
Perform miscellaneous duties as assigned
Experience/Education Requirements:
High school diploma or general education degree (GED) preferred
Must be at least 18 years of age
Mechanical aptitude required
Must be able to pass the pre-employment drug screen, criminal background check and driver's license check
Must possess and maintain a valid state driver's license per company policy
Required Job Competencies:
Work well with others in a team environment to deliver high performance results
Outstanding customer service skills
Open to change and the ability to implement change quickly and effectively
Convey a positive image of the company in all actions and behaviors
Excellent communication skills
Good listening skills
A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:
Medical and Dental Plans
Health Care and Dependent Daycare Flexible Spending Accounts
Short and Long-Term Disability
Company Paid and Optional Life Insurance
Business Travel Insurance
Merchandise Discount
Adoption Assistance
Kmart Advantage Rx
ConSern Loans for Education
Worklife Solutions
Voluntary Benefits
Commuter Benefits
Sears Holdings Corporation Associate Stock Purchase Plan
401(k) Savings Plan
Vacation Time with Personal Days
National Holidays
An Equal Employment Opportunity Employer.
Click “Apply Now” and start your application process today! And don’t forget to tell them you came from SnagAJob.com!
Sears is an Equal Opportunity/Affirmative Action Employer.
Job industries
- Customer Service
- Installation & Repair
- Transportation
- Retail