ComForcare Scheduling and Hiring Coordinator Job Overview

Scheduling and Hiring Coordinator

Qualifications:

• Compliance with ComForcare bonding criteria.
• Demonstrated ability to effectively communicate and interact with clients, co-workers, and all supervisors.
• Ability to perform multiple tasks under strict deadlines.

Routine Duties:

• Primary responsibilities involve daily coordination of client schedules. The Coordinator is responsible for staffing clients with agency-deemed suitable employees and assuring maximum employee attendance ratios. Staffing responsibilities include emergency staffing, coordinating monthly availability of field staff, responding to customer requests in an efficient and professional manner, reporting customer/employee concerns to relevant supervisory staff, briefing new employees to client care plans for initial visits, and initiating disciplinary action for employees.
• Payroll coordination- Coordinating employee flow sheets with client schedules, data entry of billing and payroll data into software system, follow-up with field staff who are delinquent with paperwork.
• Employee recruitment. ComForcare Senior Services strives to match only the highest quality employees with each client. Therefore, all schedulers are involved in the screening, interviewing, processing, and orientation of employees.
• Preparation of monthly staffing and operations summaries, and contribution in weekly staff meetings.
• Various clerical duties, at the discretion of the Director, including maintaining quality assurance procedures through updates of client files, answering incoming calls, and miscellaneous filing.
• The Coordinator is responsible for after-hours on-call scheduling duties during alternating weeknight and weekend hours. These duties include fielding urgent client and employee calls, coordinating staffing substitutions, and coordinating new client intakes. On-call duties are restricted to telephone coordination only (no off-site travel), and are initiated only after complete familiarity with scheduling position.
• Coordinators will assist with special project coordination at the discretion of the Director of Operations. ComForcare Senior Services encourages involvement in growth opportunities for all administrative staff in order to prepare staff for promotional opportunities.