Sears, Roebuck & Co. Home Appliance/Refrigeration Repair Technician Job Overview

Home Appliance/Refrigeration Repair Technician

Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading broad-line retailer providing merchandise, related services and quality brands such as Kenmore, Craftsman, Diehard and Lands' End. We offer a wide range of home merchandise, appliances, apparel and automotive products and services through more than 2,400 Sears-branded and affiliated stores in all 50 states, Puerto Rico and Canada. We also offer a variety of merchandise and services through sears.com and specialty catalogs and are the nation's largest provider of home services, with more than 13 million service calls made annually.

This position provides timely and quality repairs of customers' products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company. This position is responsible for the repair of products in the customer's home. Products repaired include:

• Refrigerators, Freezers, Washers, Dryers, Ranges, Ovens, Microwaves, Dishwashers.

This position requires an EPA Certification and minimum of 2 years direct work experience.

Qualifications:
To provide the proper customer focus, the In-Home Service Technician must:
- Work as a dedicated team member to ensure fast, flexible and expert service to every customer
- Demonstrate a sense of urgency to meet customer time commitments
- Successfully complete all Technician III training elements within required timeframes
- Meet key performance metrics and/or productivity goals as defined by the business
- Provide knowledgeable and courteous repair service
- Continuously look for methods to improve business performance and enhance the customer experience
- Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer
- Provide direction to a Technical Helper, as applicable
- Ability to receive truck stock at home if the company vehicle is retained at the technician's place of residence or other designated location.
- Mentor other technicians, as applicable
- Maintain truck stock inventory within the prescribed company guidelines and standards
- Follow the truck maintenance schedule and keep a clean, organized truck
- Adhere to all company policies and procedures
- Perform miscellaneous duties as assigned

Experience/Education:
- High School diploma or general education degree (GED) preferred
- Must be at least 18 years of age
- Certification and /or licenses as required
- Must be able to pass the pre-employment drug screen, criminal background check and driver's license check
- Must possess and maintain a valid state driver's license and be willing to submit to random drug testing, per company policy
- Experience and aptitude with computers and databases

Benefits:
As a Sears Service Technician, you'll enjoy the benefit of a company-owned vehicle to use to make your service calls, insurance, maintenance and a gas card, a laptop computer, cell phone, uniforms along with an energetic and positive work environment and great career opportunities!

Sears provides a comprehensive benefits program designed to meet the needs of our associates and their families. The value of your benefits can be as much as 30% of your base pay depending on the plans you participate in each year. Benefits offered include:

Medical Plan
Dental Plan
Starbridge Medical Choices Plan
Life Insurance Plan
Health Care Flexible Spending Account
Dependent Day-Care Flexible Spending Account
KMart Advantage RX Plan
Employee Assistance Plan (EAP)
Vacation
National Holidays
Personal Days
401K Plan
Associate Stock Purchase Plan
Associate Discount Program

A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:

Medical and Dental Plans
Health Care and Dependent Daycare Flexible Spending Accounts
Short and Long-Term Disability
Company Paid and Optional Life Insurance
Business Travel Insurance
Merchandise Discount
Adoption Assistance
Kmart Advantage Rx
ConSern Loans for Education
Worklife Solutions
Voluntary Benefits
Commuter Benefits
Sears Holdings Corporation Associate Stock Purchase Plan
401(k) Savings Plan
Vacation Time with Personal Days
National Holidays

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