mygofer, LLC Sales Floor & Pickup Associate Job Overview

 Sales Floor & Pickup Associate

mygofer tm, a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a retailing concept that combines the convenience and assortment of online stores with the immediacy and value prices of discount retailers. mygofertm will leverage technology and customer dialogue to consistently deliver a fast, simple and personalized experience creating a compelling value as we seek to become the most trusted retailer in the communities we serve.


CRITICAL SUCCESS FACTORS
- Enhance customer experience by providing proactive sales support assistance to customers.
- Identify customer needs and provide appropriate solutions.
- Process customer transactions to completion, e.g., sales, returns, exchanges.
- Assist with questions on how to navigate the in-store kiosks.
- Complete required training in the expected timeframe and participate in ongoing learning opportunities.
- Maintain up-to-date knowledge of merchandise lines and/or other service options.
- Partner with other associates to provide superior customer service (e.g., locate merchandise, assist customers, answer phones, ring register).
- Adhere to merchandise protection standards.
- Keep sales floor and warehouse locations clean including clearing stock from the floor and clearing garbage/debris.
- Fully optimize credit, gift card and other miscellaneous income opportunities.
- Demonstrate flexibility to work a varied schedule as required by Store needs.

LEADERSHIP BEHAVIORS
1) Customer Focused:
- Treat all customers with respect and dignity.
- Work to provide efficient service to customers, both internal and external. Prioritize work to best meet customer needs.
- Provide outstanding customer service including internal and external customers.
- Act with customers in mind.
2) Leadership/People Oriented:
- Establish and maintain effective relationships with associates and customers.
- Ensure internal and external customers’ needs are being met.
- Initiate customer interactions.
3) Process Thinking:
- Work with customers to analyze and understand opportunities and problems, identify potential solutions, and makes recommendations for resolution.
- Utilize product and systems knowledge to address customers’ needs.
4) Effectiveness/Attains Results:
- Demonstrate a sense of urgency and strong commitment to achieving goals and driving issues to resolution. Establish and maintains effective relationships with customers and gain their trust and respect.
5) Effective Decision Making
- Be detail-oriented and focused on contributing to the success of the store through effective tasking and customer focused decision making.
- Responsible for determining appropriate outcomes to customer issues and concerns by making sound business decisions.

Qualifications:
KNOWLEDGE, SKILLS AND ABILITIES
- High school diploma or equivalent experience preferred
- At least one (1) year experience in retail or sales/customer service position preferred.
- Basic internet navigation and computer skill required.
- Ability to form strong partnerships and communicate well with store team members.
- Must be able to lift 50+ lbs. and stand for prolonged periods of time.
- Ability to stand, walk, twist, turn, bend, squat and kneel regularly.



A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:



Medical and Dental Plans

Health Care and Dependent Daycare Flexible Spending Accounts

Short and Long-Term Disability

Company Paid and Optional Life Insurance

Business Travel Insurance

Merchandise Discount

Adoption Assistance

Kmart Advantage Rx

ConSern Loans for Education

Worklife Solutions

Voluntary Benefits

Commuter Benefits

Sears Holdings Corporation Associate Stock Purchase Plan

401(k) Savings Plan

Vacation Time with Personal Days

National Holidays

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An Equal Employment Opportunity Employer.