Kohl's POS Specialist Job Overview

POS Specialist

Position Summary:

Responsible for greeting customers and ensuring that customers’ purchases are processed accurately and efficiently. Reinforces Point-of-Sale customer service standards and ensure compliance with Company policies and procedures on handling Point-of-Sale operations. Resolves customers’ issues and may direct workflow to POS Associates. Assists in training new store Associates. Responsible for ensuring that credit standards are communicated and credit goals are achieved.

Primary Responsibilities:

Customer Service:

• Smiles and says Hi to all customers encountered. Assists customers in a friendly courteous manner. Acknowledges all customers throughout the store. Effectively esponds to questions and requests from customers.
• Accurately and efficiently processes customers’ transactions. Maintains Company 2-in-a-line standard and calls assistance as needed. Bags customers’ purchases carefully and thanks customers for shopping at Kohl’s.
• Solicits, opens and activates Kohl’s Charge applications in accordance with company standards and motivates others to do the same.
• Recognizes MVC customers in accordance with Company guidelines.
• Solicits customer service survey participation and Kohl’s e-mail participation.

Supervision:

• Demonstrates leadership through the “Yes We Can” policy by efficiently resolving customers’ problems regarding purchase transactions. Promptly alerts management of POS equipment and POS systems problems for correction. Ensures that the Company’s “2-in-a-line” standard is maintained by all POS Associates. Reinforces customer service standards in processing transactions. Maintains high level of presence on floor to assist POS Associates.
• Ensures credit standards are communicated and motivates Associates to achieve credit goals. Tracks credit goals and updates daily to ensure credit solicitation throughout the store.
• Informs POS Associates on changes in policies and procedures and system changes at Point-of-Sale.
• May assist in training new POS Associates and Sales Associate on Point-of-Sale operations and customer service standards.
• Maintains communication binder and ensures all POS Associates read and understand monthly POS touchbases.

Operations:

• Authorizes bank checks and void transactions within Company guidelines. Makes change and performs cash pick-ups from registers. Fills and maintains on-hand supplies of receipts, bags, application brochures, etc. Opens and closes registers and records appropriate information on balance sheets to prevent cash losses. Notifies management of supply needs.
• Maintains cleanliness and organization of register areas and returns non-purchased merchandise to appropriate location.
• Assists with recovery, fitting rooms, housekeeping duties associated with the front end, preparation and taking of inventory and stock room organization.
• Ensures POS endcaps are recovered and replenished in accordance with merchandising directives and standards.

Other Duties and Responsibilities:

• Performs other duties as assigned. Examples may include, but are not limited to, assisting customers at the Customer Service Desk; conducting additional training programs; greeting customers at assigned stations; hanging, folding, ticketing or straightening merchandise; assisting with recovery in departments; assisting in housekeeping duties; assisting in the preparation and taking of inventory and assisting in stockroom organization.

Preferred Qualifications:

• Prior experience in retail, customer service or other work environment involving contact with the public.
• Prior supervisory experience in one of the above environments.

Job Requirements:

• Ability to lift up to 40 pounds on an occasional to frequent basis.
• Ability to spend up to 100% of his/her working time standing or moving about register areas and around the store. Physical activities include holding a scanning gun, keying and processing register transactions; lifting and bagging merchandise; bending, stooping and reaching on a frequent basis.
• Adherence to Company policy and procedures is required.
• Regular attendance is required.

Additional Information:

• Effective verbal and written communication skills.
• Basic math and reading skills, legible handwriting, and attention to detail.
• Ability to work as part of a team and interact effectively with others.
• Critical features of this job are described within this job description. Job responsibilities may change at any time due to business needs.
• Please discuss requests for reasonable accommodations with hiring manager.

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