JOB SUMMARY:
Manages the security services and related operations provided to an assigned account including client service and problem resolution, service enhancement and expansion, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training.
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Serves as a key point of client contact to ensure the delivery of high quality customer service for assigned account;evaluates service quality and initiates any necessary corrective action in a timely manner.
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Meets regularly with client representatives for status updates; addresses any actual or potential problems; supports security planning, assessments and surveys; reviews and updates post orders.
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Oversees, coordinates with line management, and participates in the recruitment, selection, orientation, training, development and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches employees and carries out disciplinary actions, as necessary.
Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
Prepares and coordinates staffing schedules for account, in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Officer site reports to verify post orders and client directives have been satisfactorily followed; personally inspects all posts as part the evaluation of security staff.
Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.
REQUIREMENTS:
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5 – 7 years security management experience required
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Salary up to $60,000 based on experience
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Candidate must possess excellent customer service skills and strong leadership abilities to manage 25+ security officers.
Job industries
- Law Enforcement & Security
- Other