Third Keyholder/Management Trainee
Core Job Skills: Safety/HSSE
Ensure required PPE is used and follow safety and environmental requirements.
Ensures customer safety
Ensures employee safety
Practices good housekeeping and facilities.
Provides a clean work environment for employees and customers.
Core Job Skills: JT SS Execution
Is Job Certified within required timeframe, 90 days from hire for CBT and OJT (not including ancillaries)
Is Cross-trained in JTSS Execution
Required items: CBT (All Subjects) and OJT (All Positions)
Safety, Emission, or Smog certified depending on location of Store
Studied and Completed the Guide to Excellence
Follows JTSS standards and procedures, and encourages others to do the same.
Abides by Policies and Procedures outlined in Griffin Fast Lube Employee Handbook
Professional Behavior: Positive Behaviors
Exhibits positive behavior
Displays proper language, attitude, demeanor and interaction with customers
Displays proper language, attitude, demeanor and interaction with employees
Has Memorized and can Quote the Griffin Fast Lube Mission Statement
Is on time for scheduled work period.
Appearance is professional and in accordance with the Employee Handbook
Professional Behavior: Honesty & Integrity
Is honest and up front with supervisors
Is honest with financial materials inside Griffin Fast Lube
Never, under any circumstance do they pressure sell or sell unnecessary services to customers
Services that are paid for are done, and done properly every time.
Management Behavior: Store Appearance
Complete assigned cleaning tasks (tidies, cleans, special assignments)
Takes initiative to clean without being asked to
Respects and maintains company property, facility and items
Understand the importance of store cleanliness, and is an advocate for store cleanliness.
Management Behavior: Customer Service
Creates a positive customer experience
Follows the Customer Cycle as outlined in the Guide to Excellence.
Lounge orientations are performed slowly, sincerely and consistently
Situations with customers are dealt with professionally and kindly.
Activity board is updated and used as a tool consistently
Store Manager
Many times, specific assignments are given to employees from their manager. Do you support and respect the Store Manager and the assignments given?