Lube Technician Level 1 Employee
Core Job Skills: Safety/HSSE
Wears required PPE
Has knowledge of Safety/OSHA requirements, including location of Material Safety Data Sheet (MSDS)
Follows safety requirements
Ensures customer safety
Practices good housekeeping
Core Job Skills: JT SS Execution
Is Job Certified within required timeframe, 90 days from hire for CBT and OJT (not including ancillaries)
Is Cross-trained in JTSS execution
Executes JTSS when on the floor
Executes Customer Cycle
Knows Basic Product Knowledge
Knows Signature Service dialogue
Executes “no handles” policy
Demonstrates respect for customer’s vehicle
Knows prices, estimated times
Communicates proper bay calls and responses and other critical communications
Professional Behavior: Positive Behaviors
Follows through on assignments
Exhibits positive problem solving skills with customers or fellow employees
Manages difficult situations effectively
Displays proper language, attitude, demeanor and interaction with customers
Displays proper language, attitude, demeanor and interaction with fellow employees
Avoids unprofessional actions (horseplay)
Professional Behavior: Honesty & Integrity
Takes responsibility for actions
Follows policies and procedures
Uses good judgment
Provides quality service and products with neatness and accuracy in all work.
Abides by Policies and Procedures of Griffin Fast Lube as outlined in employee handbook
Professional Behavior: Personal & Teamwork Presentation
Participates in Customer Rallies and team meetings
Accepts instructions from others
Performs Activity Board assignments
Ensures uniform & personal appearance meets company standards
Promotes team success by fulfilling all responsibilities whether primary or secondary
Accepts assignments willingly
Professional Behavior: Accountability/Dependability
Arrives on time for scheduled work time
Takes initiative to improve our customer’s experience
Is dependable with no excessive absences
Customer Experienc: Greet/Customer Relations
Acknowledges customer within 10 seconds
Acknowledges Customers when in the 5 foot area
Presents positive attitude & pleasant smile
Is respectful & polite to customers
Welcomes Customers by saying, "Welcome to Jiffy Lube", and then offers the Signature Service Oil Change.
Follows proper Telephone procedures