Assistant Store Manager Employee
Core Job Skills: Safety/HSSE
Ensures required PPE is used and follows safety and environmental requirements
Enforce Safety/OSHA requirements, update the Material Safety Data Sheets (MSDS), enforce SPCC procedures
Ensures customer safety
Practices good housekeeping and facilities management
Uses proper workers’ compensation procedures according to the Griffin Fast Lube Employee Handbook
Core Job Skills: JTSS Execution
Store regularly executes within JTSS standards according to Jiffy Lube University
- Calls & Responses
- No Handles
- 5 Foot Rule
Employees are trained in the duties they are performing and meet required timeframes for certification, according to the employee handbook and pay scales.
Regularly coaches and trains including development of all positions
Service times meet set standards as measured by CSS and Supervisor's
Provides effective floor control, especially during ancillaries
Safety, Emission or Smog Certified depending on where store is located
Studied and Completed Guide to Excellence
Professional Behavior: Positive Behaviors
Follows through on assignments
Exhibits positive problem solving skills with customers or fellow employees
Manages difficult situations effectively
Displays proper language, attitude, demeanor and interaction with customers
Displays proper language, attitude, demeanor and interaction with fellow employees
Has Memorized and can Quote the Griffin Fast Lube Mission Statement
Professional Behavior: Communication
Listens to supervisor's and follows through with commitments
- Regularly listens to others
- Sensitive to others feelings and beliefs
- Uses appropriate phrasing
- Publicly recognizes contribution of others
- Chooses appropriate forum to address problems
Addresses customer/employee concerns actively and professionally
Professional Behavior: Honesty & Integrity
Follows through on commitments
Takes responsibility for actions and acknowledges mistakes
Uses good judgment
Maintains fair and balanced approach to situations
Assures quality of service and products
Accurately represents and prepares company reports
Communicates sensitive information to only those authorized to receive it
Safeguards company assets and property
Abides by Griffin Fast Lube Policies and Procedures as outlined in the employee handbook
Management Behavior: Employee/Team Development
If asked by Manager, have they filled out proper paperwork for new employees? Have they sent them to New Employee Orientation?
Proficient at training others, including new employees, on JTSS OJT standards
Follows up to ensure jobs/tasks are properly completed
Recommends corrective action when necessary
- Verbal Counseling
- Written Counseling
Invests time and thought into delivering feedback on strengths and improvement opportunities. Balances positive and negative feedback
Identifies recurring problems and recommends potential solutions to store manager
Promotes cooperation and support to allow team to function as a unit
- Aware of each individual's needs and impact on team
Creates atmosphere where employees enjoy their work and being part of the team
Management Behavior: Time Management & Delegration
Manages workload through delegation
- Clearly explains tasks and considers team member workload and strengths in delegating work
- Promotes accountability for assigned work by following up on assignments
Demonstrates ability to organize, prioritize, and execute tasks