Bilingual (Spanish) Customer Service Representative
Careers are just more fun here!! ¡El mejor trabajo español bilingüe en Greeley!
We are looking for candidates who have a true heart for customer service and are bilingual in Spanish/English!
It's not WHAT we do that makes StarTek different; but rather, HOW we do it.
We are able to deliver award-winning quality results through our people, processes, and passion. When you succeed, we succeed. We foster a culture of "recognizing possibilities". In our talent search this means we take the time to look for individuals who have a heart for customer service, a promise of employee contribution, and the potential to grow with our company.
When you come on board, we then provide you with a full employee development program to include ongoing paid training, coaching, mentoring, and leadership experiences to help you reach your StarTek possibility with ease.
Why all the talk about StarTek?
Because more and more of the world's largest and best known companies are asking us to help them provide world class customer care services. StarTek's state-of-the-art inbound customer call centers and expert staff bring communications and professionalism to a whole new level.
Need Proof?
Just look to such prestigious business publications as Forbes, fortune Magazine, and Business Week. They've all recognized the way we care for our customers and employees and rank us as one of the fastest growing business process management companies in the world. Yes the world!
Why work (and play) at StarTek?
We believe that having fun at work keeps all of us excited about what we do: Caring for our customers. That's why we work so hard to make StarTek's well designed, first rate facilities such exciting and positive places to develop your career and make new friends. In our "work hard-play hard" atmosphere, your day may include teaching a customer how to program his new blackberry, resolving a text messaging billing issue, taking first place in the staff pie eating contest, learning the latest cell phone upgrade technology, or helping shave your supervisor's head for meeting your group goals!
Suits don't suit you? No problem! Our comfortable business casual work environment keeps your attention on the job at hand. If you are looking to get on board with a company that's really going places, truly values employees, and helps people in the process, StarTek is what you've been looking for.
Job Duties and Expectations:
- Responds to customer inquires in Spanish and English regarding billing, and/or changes to account information taken via telephone.
- Utilizes computer/on-line guidelines in responding to customer inquiries.
- Informs customers about services available and assesses customer needs.
- Completes, processes, and maintains applicable paperwork and records.
- Gathers information, researches/resolves inquiries and logs customer calls.
- Handles disgruntled and dissatisfied customers in a courteous and professional manner.
- Strives to resolve customer issues on the first call without having to transfer callers.
- Follows escalation procedures as needed.