Sports Authority Associate, Sales Job Overview

Associate, Sales

Objective
Provide the customer with the highest level of customer service. Greet and service customers upon entering the department or adjacent area maximizing the opportunity for sales and service.

Primary Job Functions

Customer Service

• Provide customers with highest level of customer service, emphasizing courteous and knowledgeable assistance to each and every customer.
• Be familiar with Company Customer Service policies.
• Understand and be knowledgeable of how to handle customer complaints.
• Answer department phones courteously within three rings.
• Address asset protection issues that may occur in the department in a manner that there is neither a loss to the company nor an uncontrollable situation with the customer.

Sales

• Accountable for increasing sales, units per transaction, conversion and transactions size in the department(s).
• Be knowledgeable of merchandise on the floor as well as in stockroom, including verification of the current selling price of the merchandise.
• Suggestive selling to customers.
• Sell merchandise at company established prices and ensure discrepancies are addressed and authorized accordingly.
• Possess product knowledge of merchandise in department and be familiar with the product manuals.
• Be familiar with the daily advertising and promotions to accurately inform the customer.
• Communicate any missed opportunities in sales due to product to leads or store management.

Training

• Understand Learning Management System (LMS) training requirements and participate in LMS courses.
• Understand and comply with Customer Service Survey Standards.
• Understand and comply with Stop, Serve and Sell training.

Floor Stock and Display

• Responsible for light recovery of department during light customer traffic periods.
• Assist with ad sets.
• Responsible for other duties as assigned or developed.

Reporting Structure

• The Associate, Sales will report directly to the Department Manager.

Prerequisite skills/experience for position

• 0-1 year experience in a retail environment or equivalent relevant experience.
• Excellent communication skills.
• Ability to work well under pressure.
• Ability to interact enthusiastically with customers.
• Extensive knowledge of the products being sold in the department.
• Sports enthusiast preferred.
• Retail selling experience.

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