Department Manager
OBJECTIVE:
Responsible for overseeing customer service, sales, merchandise processing and operational functions in a department or group of departments within a store. Requires strong leadership skills to train, supervise and lead associates. Focus on driving sales through training, customer service and merchandise presentation.
PRIMARY JOB FUNCTIONS:
Softlines/Apparel/Footwear Department Managers will focus on Customer Service, Sales, Training & Developing Staff, and Operations Management.
Hardlines Department Managers will focus on Customer Service, Sales, Training & Developing Staff, and Operations Management.
Merch Processing Department Managers will focus on Customer Service, Merchandise Processing, Training & Developing Staff, and Operations Management.
Customer Service:
- Ensure customers are provided with highest level of customer service, emphasizing courteous and knowledgeable assistance to each and every customer.
- Watch, listen, interact and follow-up with customers to ensure satisfaction and resolve issues.
- Model customer service for associates and promote sales whenever interacting with associates and customers.
- Ensure customers are accurately informed of daily advertising and promotions.
- Complete understanding and ensure compliance of Company Customer Service policies and standards.
Sales:
- Accountable for increasing sales, units per transaction and transactions size in the department(s).
- Conduct regular department meetings to review sales goals and targets.
- Complete Department Performance Summary to track the sales performance of staff and department.
- Ensure merchandise is sold at company established prices and discrepancies are addressed and authorized accordingly.
- Communicate with associates regarding pertinent information on daily, event or seasonal business issues.
- Ensure associates are utilizing suggestive sell techniques and adding on items to sales.
- Be knowledgeable of merchandise on the floor as well as in the backroom, including verification of the current selling price.
- Ensure Sales Specialists possess product knowledge and keep current on all new product information.
- Communicate any missed sales opportunities due to product to Store Manager.
Merchandise Processing:
- Understand and facilitate the execution of company visual merchandising standards and planograms.
- Ensure store is well stocked, priced and displayed per company standards to maximize the opportunity for sales and provide a pleasant and safe shopping environment.
- Oversee the maintenance of floor standards to ensure customer satisfaction.
- Ensure smooth flow of merchandise from truck to backroom to sales floor.
- Understand premium space placement and ensure merchandise displays and promotional items are set accordingly.
- Ensure seasonal sets are executed.
- Communicate any product outages to the Store Manager.
- Review identifying codes, tags and prices on merchandise to ensure appealing flow to customer.
- Ensure price changes are executed and monitor for accuracy.
- Set department ad plans.
Training and Developing Staff:
- Ensure compliance in and the execution of Company sponsored training programs including Stop, Serve and Sell; Learning Management System (LMS); and Customer Experience Index (CEI).
- Recruit, interview and involved in final selection of all department associates.
- Train associates on sales, customer service, operations, merchandising, product knowledge and monitor progress.
- Ensure Leads are trained to execute all responsibilities listed for a Department Manager.
- Complete yearly performance evaluations for department associates; make promotional and merit increase recommendations based on performance.
- Address any employee complaints, grievances and questions as they arise.
- Execute disciplinary procedures fairly and document corrective action properly.
- Create new hire’s training schedule and follow the Training Checklist with all new hires in department.
Operations Management:
- Maintain Company dress code for all associates.
- Participate in the Manager On Duty (MOD) Program, which requires complete understanding of all store procedures.
- Walk the floor regularly to manage the floor for daily MOD responsibilities.
- Address asset protection issues that may occur in a manner that there is neither a loss to the company nor an uncontrollable situation with the customer.
- Responsible for the protection of company assets.
- Schedule staff efficiently to maximize sales opportunities & make adjustments to schedule, as business needs dictate.
- Responsible for Store Operational Audit compliance.
- Responsible for other duties as assigned or developed.
PREREQUISITE SKILLS:
- 2-5 years experience in a retail environment or equivalent relevant experience. Previous management experience preferred.
- Excellent communication and leadership skills, and sound judgment.
- Detail oriented and strong attention to customer service.
- Ability/flexibility to work any store open hours.
- Must have knowledge of local competitive environment.
- Prior merchandising and planning responsibility necessary.
- Ability to execute company standards successfully.
- Must have knowledge of store computer systems.
- College degree in business, fashion merchandise or marketing preferred.
- Understand and facilitate Policies & Procedures (P&P’s) and Audit procedures.
Click APPLY NOW to submit your application online!!
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.