Sports Authority Fitness Specialist Job Overview

Fitness Specialist

OBJECTIVE: 

Provide in-depth knowledge and experience in the area of fitness merchandise. Ensure sales and customer service is the department priority. Make sure customer’s questions are answered professionally and suitably and ensure they leave the store with the most appropriate equipment for their needs.

PRIMARY JOB FUNCTIONS:

Customer Service:

• Provide customers with highest level of customer service, emphasizing courteous and knowledgeable assistance to each and every customer.
• Demonstrate the ability to listen to and solve customer issues.
• Understand and be knowledgeable of how to handle customer complaints.
• Be familiar with Company Customer Service policies.
• Answer department phones courteously within three rings.
• Address asset protection issues that may occur in the department in a manner that there is neither a loss to the company nor an uncontrollable situation with the customer.

Sales:

• Accountable for increasing sales, units per transaction and transactions size in the department(s).
• Sell merchandise at company established prices and ensure discrepancies are addressed and authorized accordingly.
• Be familiar with fitness apparel and accessories and suggestive sell these essential items.
• Posess fitness product knowledge and be familiar with the product knowledge materials and vendor product lines.
• Be knowledgeable of merchandise on the floor as well as in the backroom, including verification of the current selling price.
• Keep current on all new product information.
• Be familiar with the daily advertising and promotions to accurately inform the customer.
• Communicate to store management any missed opportunities in sales due to product.
• - Act as liaison between store and fitness buying team.

Training:

• Understand Learning Management System (LMS) training requirements and participate in LMS courses.
• Understand and comply with Customer Experience Index (CEI) training.
• Understand and comply with Stop, Serve and Sell training.
• Facilitate product training for associates in the department and conduct in-store product training meetings.
• Ensure compliance and execution of company customer service and sales training programs.
• Monitor, assist and develop associates in sales training and selling techniques.
• Attend vendor clinics for products related to the department(s).
• Ensure all Policies & Procedures (P&P’s) are followed in the department.

Floor Stock and Display:

• Responsible for light recovery of department during light customer traffic periods.
• Responsible for ad sets.
• Communicate any merchandise processing issues to Department Manager.
• Responsible for other duties as assigned or developed.

PREREQUISITES:

• 1-5 years experience in a retail environment or equivalent relevant experience.
• Two plus years of full service/specialty fitness equipment sales experience.
• A.C.E., A.C.S.M., ISSA or N.S.C.A. certified (or similar certification credentials) a plus.
• Two years personal trainer experience a plus.
• Strong selling skills, including multiple sales, trading up and other selling techniques.
• Excellent communication skills.
• Ability to interact comfortably and enthusiastically with customers and other associates.
• Ability/flexibility to work any store open hours.
• Must have knowledge of local competitive environment.
• Extensive knowledge of fitness vendors and products being sold in the department.
• Considerable sports knowledge preferred.
• Understand and facilitate Policies & Procedures (P&P’s) and Audit Procedures.

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We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.