Golden Pantry Clerk Job Overview

 

Clerk

Responsible for the proper, efficient, and safe operation of his or her shift, in such a manner as to ensure contributing to the increased profitability of the store.

Job Requirements

Note: These requirements constitute some of the essential functions of this position and are the MINIMUM physical and mental requirements for all store positions:

• Smile, speak to, and respond to customers.
• Stand and/or walk up to eight (8) or ten (10) hours per day depending on shift assignment.
• Read, write, hear and understand, the English language.
• Perform the four basic arithmetic operations in order to make change, complete end of shift reports and account for a variety of inventory products.
• Have sufficient vision to check identification, process transactions, read measurements, and fill out paperwork
• Read and understand instructions for operating cash registers, fuel pump controls, money order machines and other equipment.
• Lift up to 50 pounds carrying cases of milk, soda, beer and juice containers, etc. in a safe manner at least once per shift.
• Squat, bend at waist, twist, grasp, reach and manipulate objects from ground to overhead to stock shelves and coolers.
• React to a fire by lifting and transporting a fire extinguisher to the fire area.
• Bend and remove metal plates and underground tank caps in order to check fuel levels.
• Climb a ladder to clean windows and retrieve materials.
• Sweep and mop floors, dust shelving and lift and carry trash bags to outside bins.
• Sweep parking lot and clean outside grounds and equipment.
• Enter and work in a cooler at a temperature of 34 degrees up to 30 minutes at a time.
• Utilize a hand truck, flat cart, mop, broom, degreaser, and various cleaning solvents.

 

Duties and Responsibilities

General Management

• Observes work schedule as posted, unless a change is approved by Store Manager.
• Assists Store Manager in maintaining store standards.
• Adheres to all City, County, State and Federal laws.
• Operates shift within company guidelines to achieve sales and profits.
• Stays familiar with store operating standards, employee handbook, company bulletins, and other communications.
• Ensures Store Manager is made aware of all sales, cash, or operating discrepancies.
• Advises Stores Manager of any policy violations, or personnel situations having an adverse effect on store operating performance.
• Performs all duties in a safe, reliable manner.
• Completes an incident report for all employee/customer accidents or property damage on the premises.
• Completes shift change checklist according to guidelines.
• Records information as warranted in the store communication log

Bookkeeping

• Prepares a shift change report at the completion of shift in accordance with company guidelines.
• Properly records all hours worked and signs time card verifying all hours worked.
• Assures proper sale and accounting of all merchandise purchased during shift.

Customer Service

• Gives all customers prompt and courteous service.
• Maintains personal appearance according to guidelines in Employee Handbook.
• Wears company uniform and name badge while on duty.
• Greets all customers with a smile and friendly acknowledgment.
• Rings merchandise promptly, counts back change, offers receipt.
• Assists customers who need help.
• Reminds customers of specials, when appropriate.
• Expresses appreciation to all customers.
• Handles customer complaints according to company guidelines.

Inventory and Cash Control

• Responsible for controlling cash and inventory on their shift according to company guidelines.
• Follows correct vendor check-in procedure as directed by the Store Manager.
• Protects company assets at all times.
• Brings to the attention of Store Manager any damaged or spoiled merchandise discovered on their shift.

Merchandising

• Keeps coolers, store shelves and displays fully stocked and fronted at all times.
• Ensures the fast food area is clean and supplies are fully stocked at all times.
• Keeps check-out counter clean and free of clutter.
• Uses correct pricing for all merchandise.

Maintenance

• Keeps store/floor clean at all times.
• Checks all refrigeration units for proper temperature.
• Cleans windows; doors; floors; shelves; counters; and gas pumps and checks pumps and hoses for leakage, as necessary.
• Contacts service department in the absence of store manager for any problem listed on the “after hours” maintenance list.

Additional

• May be asked to perform specific tasks as assigned by Store Manager. These tasks may include daily store bookkeeping; merchandise ordering and receiving, deposit preparation, and opening or closing the store at the posted time.

 

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