At Chick-fil-A, the Leadership role is more than just a job, it's an opportunity. In addition to working directly for an independent Operator, our Leaders gain life experience that goes far beyond just managing a great Team in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds.
Under general supervision, manage daily restaurant operations with an emphasis on sales, service, quality, cost management and employee management. Tasks include, but are not limited to, managing a team of 30-45 non-exempt Team Members in a fast-paced environment, staffing, training, scheduling, guest services, inventory, budgeting, compliance and financial performance.
Leadership Team members are responsible for the following:
1. Ensures compliance with company standards such as cost control, waste reduction, quality food and service, health and safety, security, cleanliness and on-time delivery.
2. Manage compliance with state and federal regulations. Conducts Health Regulatory inspections daily.
3. Manages staffing process for non-exempt store positions (recruiting, interviewing, hiring, administering new hire paperwork and training.)
4. Prepares weekly work schedules to include breaks and time off requests.
5. Reviews analysis of activities, costs, operations, and forecast data to determine store progress toward stated goals and objectives.
6. Assists with customer inquiries and complaints. Interacts with customers to promote a positive Second Mile Service experience. Assists in store operations, as needed, such as cashiering, catering, food prep, deliver food, bus tables.
7. Contacts service-company for equipment repair/maintenance as needed.
8. Regularly communicates with store employees in person and through log book, facilitates weekly training, educates employees in new product knowledge, services and programs, etc.
9. Coordinates sales promotions activities and prepares or directs workers to support activities.
10. Effectively coach and mentor employees; proactively support employee involvement and development; counsel employees on performance standards; conduct timely performance reviews and consults with Owner regarding pay administration.
11. Responsible for maintaining a clean and safe working environment, with continual emphasis on promoting employee health and safety. Assists in training colleagues in proper safety techniques.
12. Other duties as assigned.
If you are customer focused, hands on, service-oriented, outgoing, enjoy a fun fast-paced family environment and have management experience, find out what Chick-fil-A has to offer you and become part of a growing team!