A&E Factory Services FT Home Appliance Repair Technician Job Overview

FT Home Appliance Repair Technician

A&E Factory Service is the nationwide leader in product repair service that provides a professional repair experience for our customers. We have 2,500 trained technicians who complete over 2 million service calls a year. Our technicians represent a portfolio of commercial clients and service all major brands of kitchen and laundry appliances, lawn & garden equipment, floor-care, power and fitness equipment. Our technicians also provide specialty services such as product refurbishment and tool calibrations.


This position is responsible for the repair of products in the customer’s home. Products repaired include the following home appliances: Washers & Dryers, Gas & Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, Garbage Disposers, Refrigeration (seaked and non-sealed systems), and other home appliances.

This position provides timely and quality repairs of customers’ products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company.

We provide a service van, specialized tools, uniforms, laptop computer, cell telephone, and periodic training.

Qualifications:
To provide the proper customer focus, the In-Home Service Technician must:
•Work as a dedicated team member to ensure fast, flexible and expert service to every customer
•Demonstrate a sense of urgency to meet customer time commitments
•Successfully complete all Technician II training elements within required timeframes
•Meet key performance metrics and/or productivity goals as defined by the business
•Provide knowledgeable and courteous repair service
•Continuously look for methods to improve business performance and enhance the customer experience
•Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer
•Provide direction to a Technical Helper, as applicable
•Ability to receive truck stock at home if the company vehicle is retained at the technician’s place of residence or other designated location.
•Mentor other technicians, as applicable
•Maintain truck stock inventory within the prescribed company guidelines and standards
•Follow the truck maintenance schedule and keep a clean, organized truck
•Adhere to all company policies and procedures
•Perform miscellaneous duties as assigned

Benefits:As an A&E associate, your career path options will be determined by your performance and your desire to advance further within the A&E organization. We have some of the best benefits available in the industry to choose from:

Medical
Dental
Life Insurance
Vacation
Holidays
401k
Short and long term Disability
Select Retail merchandise discounts
Health Care Flexible Spending Account
Dependent Care Spending Account
Business travel insurance
Worklife solutions
Vision Plan
Legal Plan
Long Term Care Plan
Pet Insurance
Auto and Home Insurance
Business Travel Accident Coverage
Mortgage Assistance



A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:



Medical and Dental Plans

Health Care and Dependent Daycare Flexible Spending Accounts

Short and Long-Term Disability

Company Paid and Optional Life Insurance

Business Travel Insurance

Merchandise Discount

Adoption Assistance

Kmart Advantage Rx

ConSern Loans for Education

Worklife Solutions

Voluntary Benefits

Commuter Benefits

Sears Holdings Corporation Associate Stock Purchase Plan

401(k) Savings Plan

Vacation Time with Personal Days

National Holidays



An Equal Employment Opportunity Employer.

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Sears is an Equal Opportunity/Affirmative Action Employer.