Advance America Customer Service Representative Job Overview

Consider Advance America for meeting your personal and professional goals!

Great Schedule: You can have the best retail schedule around, allowing you time for your family and personal interests.

Advancement Opportunities:  Currently, over 50% of the company's multi-unit managers have been promoted from within.

Growing Company:  We're the national leader in the cash advance industry. We've grown to over 2,800 centers in 36 states and we're still growing! We can offer challenges and opportunities that others can't match.

What will you do? 

In General:

·         You will be assisting Advance America clients in obtaining cash advances. Also, you will help with existing accounts, collections, obtaining new customers, daily operations, and the growth of location. In addition, you will be selling Advance America services and products.

·         We pride ourselves on our exceptional customer service. It is important that you maintain a comfortable environment to provide our customers with the appropriate services to meet their needs.

·         You will be assisting the Manager and Assistant Manager in collection efforts.

·         To maintain current clients you will need to service existing accounts and?maintain detailed?customer files.

·         Not only will you make sure that the current customers are happy, but it is up to you to assist with marketing programs, open new accounts, and ensure that all proper documentation is provided

For Operations:

·         Assist in balancing cash three times a day

·         You will need to make sure that daily procedures, such as cash balancing, are executed.

·         Some local travel may be required for marketing, collections, staffing, and banking responsibilities.

·         The creed is what holds our organization together and makes us all successful. It is up to you communicate an image consistent with the company creed and vision to all members of the location.