Quest Diagnostics Route Service Representative Job Overview

Rep, Route Service II




Job ID: C65265 Company Name:
Description:
the journey
begins with
you.

There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.
AtQuest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. And did you know Quest Diagnostics has been recognized as one of the BEST PLACES to WORK in Illinois for the last three years? Currently we are seeking aRoute Service Representative Level 2for the second shift (3:30 to midnight)
As a Route Service Representative Level 2, you will perform daily activities of making assigned specimen pick ups per established departmental guidelines. The delivery of all supplies, reports and related materials to the route customer as requested. Resolve client service issues. Demonstrates organizational commitment and promotes a positive image to clients, employees and the public in general. You will perform the daily activities as described below.
Duties and Responsibilities:
1 Ability to follow instructions.
2 Ability to read a map.
3 Ability to read and write English.
4 Required to pick-up and deliver stat specimens
5 Drive a vehicle to pick-up, deliver, and properly store specimens and other materials with assigned route or on as needed basis.
a. May be required to perform route audits.
b. Stock supplies as needed.
6 Required having knowledge of multiple routes to back up assigned drivers.
7 Communicates appropriately with clients, coworkers and the general public.
8 Ensures all specimens are collected accurately and on time.
a. Collects specimens according to established procedures.
b. Package specimens for transport.
c. Maintains required records and documentation.
9 Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).
a. Adheres to departmental and company code of grooming and dress code policies, appearing neat and clean at all times.
b. Reports on time to work, following attendance guidelines.
c. Keeps vehicle area neat and clean. Disposes of biohazard containers when scheduled.
10 Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, or Group Leader for resolution.
Education
High school diploma or equivalent.
Work Experience
1-3 years previous route driving experience; Good customer service skills necessary.
Special Requirement
Valid State drivers license with clean driving record. Must be able to lift 50 pounds. Must be flexible and available based on staffing requirements; weekends, holidays, on call and overtime. Prior knowledge of medical specimens and /or medical supplies. Prior knowledge of Microsoft Word and Excel desired. Prior medical courier experience and prior customer service experience helpful but not required.
Key Word Search: route driver, logistics, driver, specimen collection, service, and courier
Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers’ trust every day by providing the highest quality products and services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: "Dedicated people improving the health of patients through unsurpassed diagnostic insights."
Requirements:

Highest Level of Education: High School Diploma or GED
Desired Job Type(s): Regular - Full Time
Shift: Evening
Assessment Type: Phlebotomy
Job Site: IL,Wood Dale,1355 Mittel Blvd
Area(s) of Expertise: Logistics/Couriers - Drivers
Work Location(s): Illinois-Chicago