FT Home Appliance Repair Technician
Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading full-line retailer providing merchandise, related services and quality brands such as Kenmore, Craftsman, Diehard and Lands' End. We offer a wide range of home merchandise, appliances, electronics, apparel and automotive products and services through more than 2,400 Sears-branded and affiliated stores in all 50 states, Puerto Rico and Canada. We also offer a variety of merchandise and services through specialty catalogs and sears.com. Our web-to-store and store-to-web capabilities add even more convenience to our customers. We are also the nation's largest provider of home services, with more than 13 million service calls made annually.
We provide: work vehicle, gas, cell phone, computerized routing & schematics, and specialized tools.
Sears technicians diagnose and repair all kitchen & laundry appliances including refrigerators, freezers, ovens, stoves, dishwashers, garbage disposals, washers, dryers, and other appliances while providing superior service in customer’s homes.
Sears technicians are the best equipped in the industry---you will be provided a Sears van, laptop computer. In fact, Sears technicians travel directly to their first call from home each morning. We have a computer-generated routing system that enables us to maximize customer satisfaction.
Qualifications:
EPA Universal or Type 1 CFC preferred
To provide the proper customer focus, the In-Home Service Technician must:
Work as a dedicated team member to ensure fast, flexible and expert service to every customer
Demonstrate a sense of urgency to meet customer time commitments
Successfully complete all Technician II training elements within required timeframes
Meet key performance metrics and/or productivity goals as defined by the business
Provide knowledgeable and courteous repair service
Continuously look for methods to improve business performance and enhance the customer experience
Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer
Provide direction to a Technical Helper, as applicable
Ability to receive truck stock at home if the company vehicle is retained at the technician’s place of residence or other designated location.
Mentor other technicians, as applicable
Maintain truck stock inventory within the prescribed company guidelines and standards
Follow the truck maintenance schedule and keep a clean, organized truck
Adhere to all company policies and procedures
Perform miscellaneous duties as assigned
Benefits:As a Sears associate, your career path options will be determined by your performance and your desire to advance further within the Sears organization. We have some of the best benefits available in the industry to choose from:
Medical
Dental
Life Insurance
Vacation
Holidays
employee funded 401k
Short and long term Disability
Sears merchandise discounts
Health Care Flexible Spending Account
Dependent Care Spending Account
Business travel insurance
Worklife solutions
Vision Plan
Legal Plan
Long Term Care Plan
Pet Insurance
Auto and Home Insurance
Business Travel Accident Coverage
Mortgage Assistance
A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:
Medical and Dental Plans
Health Care and Dependent Daycare Flexible Spending Accounts
Short and Long-Term Disability
Company Paid and Optional Life Insurance
Business Travel Insurance
Merchandise Discount
Adoption Assistance
Kmart Advantage Rx
ConSern Loans for Education
Worklife Solutions
Voluntary Benefits
Commuter Benefits
Sears Holdings Corporation Associate Stock Purchase Plan
401(k) Savings Plan
Vacation Time with Personal Days
National Holidays
An Equal Employment Opportunity Employer.
Click “Apply Now” and start your application process today!
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Sears is an Equal Opportunity/Affirmative Action Employer.
Job industries
- Customer Service
- Installation & Repair
- Transportation
- Retail