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Company

Friendly's Ice Cream

Job Title Manager
Job Type Full-time
Hours 41+ hours/week
Pay Type Hourly
Wages To be discussed
Location 3998 So. Babcock Street
Melbourne, FL 32901 | View map

Friendly's Ice Cream Manager Job Overview

Come and work with the best! Come work for a company that illustrates a fun family environment; a company that offers excellence in training, potential in growth, and a company with stamina; a stable growing company since 1935, which allows you to have a career not just a job.

A key management position that drives the guest experience by delivering 100% Guest Satisfaction 100% of the Time by providing consistent Quality, Service, Cleanliness and Friendliness. Functions primarily as a shift manager in the dining room. Ensures that the restaurant delivers the basics of our business to include friendliness, immediate greeting of all guests, great food served fast, no un-bussed tables, sparkling clean everything, everything maintained in as new condition, and achieve profit as planned. Completes weekly and monthly paperwork, writes the restaurant schedule, and can recruit and terminate employees. People working in this position will have the opportunity to grow and develop to the General Manager level.

OPERATIONS

  • Drive the guest experience and deliver 100% guest satisfaction 100% of the time
  • Fills the shift manager position through dining room presence, directing the crew, coaching them and holding them accountable to the 7 basics
  • Will be on the sales floor between the hours of 11 –2 and 5 – 8 driving the guest experience
  • Empowers the crew to recover from all guest complaints
  • Completes weekly and monthly paperwork
  • Writes the weekly schedule
  • SUPERVISION

  • Demonstrates how to deliver the 7 basics through role modeling
  • Assume duties of GM when GM is not present
  • Ensure all federal and state labor laws are enforced
  • Train and develops all subordinates
  • Administer benefit programs
  • Complete all crew performance reviews
  • Sets expectations and hold crew accountable for positive results
  • Discipline, and terminate crew members
  • Job requirements

    Minimum Age
    18+ years old
    Additional

    APPLICANTS MUST

  • Drive the guest experience
  • Interviews and hires crew-level employees
  • Complete any weekly and monthly paperwork
  • Train and certify GSS’s and Restaurant Trainers
  • Control costs
  • Attend district meetings
  • Attend schedule and training meetings
  • Forecast P&L results
  • Applicants must successfully complete MIT Program and Management Development Course.

    Job industries

    - Customer Service
    - Food & Restaurant
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