Dunkin' Donuts Restaurant Crew Members Job Overview

Crew Member

Principal Responsibilities and Key Activities:

Guest Satisfaction:

• Ensures each guest is highly satisfied with their experience at Dunkin’ Donuts
• Acknowledges all guests with a friendly smile and is highly responsive to needs and special requests
• Resolves guest problems with a sense of urgency
• Communicates clearly with each guest in a friendly and courteous way
• Completes all orders accurately and within Dunkin’ Donuts speed of service standards
• Consistently serves quality food and beverages to each guest
• Issues a receipt with each order to provide guests with an opportunity to tell us about their visit
• Participates in team service to ensure each guest is served quickly
• Stays focused on the guest and accomplishes all work assignments with excellence
• Maintains food safety standards
• Contributes to the cleanliness of their workstation and the restaurant
• Describes and assembles promoted products and beverages according to the current marketing promotion
• Monitors and adjusts the products in the back case according to Dunkin’ Donuts merchandising and product appearance standards

Teamwork:

• Actively learns and partners with manager to complete required Dunkin’ Donuts training
• Supports the training of new crew members as requested
• Works well with the team and treats people with respect
• Responds positively to coaching and direction
• Arrives ready to work on time

Profitability:

• Handles POS transactions and payments with accuracy
• Follows uniform and grooming standards
• Clocks in and out at the scheduled time
• Adheres to all processes and policies
• Prepares all products following appropriate recipes and procedures
• Keeps work stations neat and clean