Bartender

Bartender's Expectations

• Personal Standards
  • Uniform clean and nicely pressed
  • Has all accessories (waiter pad, lighter, pen, wine key)
  • Shoes: Non slip, black, polished dress shoes
  • Punctual: not late, always on time.
• Product Knowledge
  
            - Menu
   
  • Able to give recommendations
  • Knows our product
  • Talks about menu items so that the guest wants to buy them (able to describe them while  making their mouth  
  • water)
    
    - Wine
     
  •  Gives recommendations based on the guests tastes
  •   Describes wine to guest
  •   Continually learns about wines
  •   Knows grapes, regions, years
    
     - Liquor
  • Able to recommend drinks
  • Knows the liquors on stock
  • Ability to make cocktails (including signature)
    
    - Sales
     
  • Able to suggestively offer additional items to guest (upsell)
     
• Guest Relations
  
             - Interacts well with Guests
   
  • Engages with guest
  • Continually gives the "big finish"
  • Impresses guests with the "wow factor"
  • Management receives good feedback from guest

                  - Has a solid spiel
                       - Remains composed while on the floor (put's on the face)
                       - Professionalism while still being friendly

• Company Standards
  
           - Follows steps of service
   
  • Cleanliness of tables
  • Fire times are "spot on"
  • Tables are properly marked for each course 
  • Good situational awareness (ability to triage tables quickly and efficiently)
   
         - Overall cleanliness of bar
          - Keeping personal conversations off the floor.
           - Timely service
           - Glass ware polished to the Floor's standards
  
   
• Team Work
  • Works well with other employees 
     - Employees like working with you
  • Communicates well with other team members
     - Able to ask for help when it's needed
  • Works with the bar team at the end of the their shift to ensure the bar is set up for success for the following day.
  • Encouraging to the other employees and doesn't talk negatively.