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Lube Stop Service Specialist job in Medina, OH

Company Lube Stop
Job Title Service Specialist
Job Type Full-time, Part-time
Hours Not Specified
Location 4215 Pearl Rd
MedinaOH  44256

Service Specialist

the lube stop inc. jobs

We have an immediate opening for a Service Specialist.

Must be able to work various shifts per week.

  • Be authorized to work in the United States.

Additional Info

Additional

Assist Store Manager and/or Assistant Store Manager in all aspects of store operations, including customer service, promote the safety of all employees and customers, responsible for the financial performance of the store, and the preservation, appearance and maintenance of store assets.


Qualifications:

  • Ability to train and motivate personnel in order to balance staffing with profitability and growth
  • Ability to learn, via classroom and on-hands field training, all aspects of store operations and management
  • Previous management experience is preferred, but not required


Physical Demands:  
While performing the duties of this job the employee is regularly required to stand for extended periods, walk, use hands and fingers, handle, or feel; reach with hands and arms; work in awkward positions; lift items weighing in excess of 5 pounds; exit and enter the building in any weather; transfer oneself from one work level to another and move materials from one height to another. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl.


Personal Characteristics:

  • Personable and customer focused
  • Quick learner, eager for more responsibility
  • Able to multi-task managerial and technical obligations
  • Hands-on problem solver
  • Ability to establish credibility and be decisive


Authority:

  • Promote and enforce safe operating methods in the store
  • Assist the Store Manager and Assistant Store Manager in their responsibilities for supervising, maintaining, evaluating and holding accountable direct reports to ensure proper execution of all store operation functions
  • Assist the Store Manager and Assistant Store Manager in their responsibilities for store operations and performance, including customer service
  • Assist the Store Manager and Assistant Store Manager in their responsibilities for maintaining proper working order of all store equipment


Responsibilities:

  • Employee and customer safety
  • Compliance with all applicable OSHA, safety, and environmental regulations
  • Continually improve customer satisfaction, cost effectively meet customer needs, and expectations
  • Support the Store Manager and Assistant Store Manager to achieve the store’s financial objectives, through directing, controlling, implementing, evaluating, and monitoring, as needed to achieve acceptable profits and control costs
  • Complete administrative tasks in the absence of the Store Manager, Assistant Manager, or as directed
  • Build trusting, lasting customer relationships
  • Identify training needs and initiate development of subordinates
  • Store asset control
    a. All sales transactions are recorded and receipts are given to customers 
    b. All sales transaction proceeds are safeguarded, and deposited per policy
    c. Daily cash drawer opening balances are maintained per corporate guidelines
    d. Inventory control – assists when needed during monthly physical inventory and periodic cycle counts. Ensures proper       accounting of all inventory transactions
  • Quality of service – service in a timely manner that meets customer expectations
  • Appearance of store location and employees


Duties (included, not limited to):

  • Ensure employees are operating in a safe, productive manner
  • Ensure customers are notified of proper and safe car handling during service
  • Maintain proper balance between CSI (ticket average) and accommodating business volume
  • Proper tool inventory is maintained at all times
  • All work is performed per manufacturers’ recommendations


Measurements:

  • Safety incident rate
  • Site profitability
  • Car count
  • Customer satisfaction 
  • Labor cost percent
  • Inventory shrinkage
  • CSI (average ticket)
  • Customer claims

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