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in Cleveland, TN

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About this job

We have an immediate opening for a General Manager.

Must be able to work various shifts per week.

Requirements

Assumes full responsibility for operations, training and development of all employees within a Stevi B’s restaurant; including the execution of all policies, programs and systems, including the Stevi B’s Operations Reference Manual. Creates and maintains an “Employer of Choice” environment.

DUTIES AND RESPONSIBILITIES:

  • Assumes full responsibility for insuring that the restaurant operates in a manner that provides consistent day-to-day operations and guest satisfaction, in compliance with the Stevi B’s Operations Reference Manual.
  • Prepares employee work schedules in a timely manner to ensure continuous ability to properly serve guests while controlling labor hours within guidelines.
  • Effectively manages the restaurant’s cost control procedures for food, labor, paper and inventory.
  • Responsible for maintaining inventory levels to insure product availability.
  • Works effectively with and monitors performance of vendors.
  • Immediately resolves guest requests and complaints in a respectful manner.
  • Participates in management training and career development programs.
  • Determines compensation levels of restaurant employees within company guidelines.
  • Recruits, interviews and hires crew and management team members to achieve proper staffing levels.
  • Responsible for orientation and training of all employees.
  • Initiates and implements career development plans for all employees.
  • Effectively directs employees in the performance of restaurant operations.
  • Provides constructive performance feedback to all employees.
  • Implements and oversees the performance appraisal process for restaurant employees.
  • Manages employee compliance with the restaurant employee handbook, policies and practices and takes appropriate action to address employee violations of such standards.
  • Assumes full responsibility for insuring that the work environment is free of discrimination, harassment and inappropriate conduct.
  • Immediately and effectively resolves employee concerns, requests and complaints in a respectful manner and informs the Supervisor of such issues as appropriate.
  • Manages compliance with all federal, state and local wage and hour laws and labor and employment laws.
  • Completes and maintains all restaurant employment related records and payroll records.
  • Prepares restaurant related reports in a timely manner, including weekly and monthly control goals, weekly inventory worksheets and monthly profit and loss (P&L) projections.
  • Assumes full responsibility for insuring that all employees are in compliance with cash handling policies and banking procedures.
  • Develops and executes restaurant priorities and objectives, including meeting current sales and profit goals. Develops and oversees implementation of appropriate plans to resolve unfavorable financial and/or sales trends.
  • Develops and implements effective marketing plans.
  • Responsible for ensuring compliance with Stevi B’s food safety initiatives, including health and sanitation laws and regulations. Takes immediate corrective action, when necessary.
  • Maintains a safe work environment by requiring compliance with all safety and security procedures.
  • Provides safety training programs to all employees.
  • Immediately documents specifics of all guest or employee accidents and incidents and reports them appropriately.
  • Performs other job-related duties, such as conducting crew and management meetings, developing and implementing action plans based on mystery shop results and/or other customer service indicators and participating in all restaurant audits.

KNOWLEDGE/SKILLS/ABILITIES:

  • Knowledge of federal, state and local regulations and laws relating to employment and labor practices, Equal Employment Opportunity and wage and hour compliance.
  • Recruiting, interviewing and selection practices.
  • Knowledge of federal, state and local health and sanitation laws and regulations.
  • Leadership and supervisory practices and skills.
  • Proficient verbal and written communication skills.
  • Basic accounting skills.
  • Problem solving, decision-making, and conflict resolution skills.
  • Time Management skills.
  • Organizational skills.
  • Ability to multi-task primary job responsibilities.
  • Able to prioritize tasks.
  • Ability to follow-up with employees to complete assigned duties.
  • Ability to use restaurant planning tools.
  • Works with autonomy.
  • Communicates the Stevi B’s Mission Statement and Core Values.