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Media Riders Inc. Customer Care Specialist job in Corsicana, TX

Company Media Riders Inc.
Job Title Customer Care Specialist
Job Type Seasonal Full-time
Hours Not Specified
Pay Type Hourly
Wages 11-12
Location Corsicana and surrounding areas
CorsicanaTX  75109

Customer Care Specialist

Responds to customer phone inquiries in a prompt, courteous and concise manner.

Provides callers with an unbiased information to assist customers with application and eligibility requirements.

Accesses, reads, and interprets customers and provider data elements within customer’s application.

Performs accurately all data entry functions to reflect customer activity/transactions.

Answers customer questions and assists in problem resolution.

Assists customers in the enrollment process.

Documents all customer encounters in clear and concise logs.

High school diploma, GED, or equivalent certification; other combinations of education and experience will be considered.

Background in health care, human services, or customer service.

Knowledge of Texas health and social services programs, and geographical area.

Experience in data entry and call centers.

Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner.

Excellent organizational, interpersonal, written, and verbal communication skills.

Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously.