CarMax Technician Production Manager - Nighttime job in White Marsh, MD

Technician Production Manager - Nighttime
While supervising Auto Technicians, the Technician Production Manager will maintain production technician efficiency levels to meet guidelines, maintain reconditioning costs for all mechanical repairs, achieve all weekly CQI/VQI production goals, and maintain technician quality at or above company standards. Flexible work hours available with shifts that will include nights, weekends, holidays and 12-hour days.

Principle Duties and Responsibilities:

• Ensures that all positions are properly staffed at all times.
• Participates in and endorses all CarMax Training initiatives.
• Actively recruits and develops Apprentice Technicians.
• Ensures the successful career development of assigned workgroup through Progress Conferences, File Reviews, Performance Management and the Merit Review Process.
• Handles all customer (both internal and external) concerns in a quick, efficient, and friendly manner.
• Maintains Technician efficiency levels between 80% and 200%, with a store average minimum of 110% efficiency.
• Maintains Tech Billed hours per CQI/VQI at target or better than target.
• Maintains comeback standards at or better than company targets.
• Controls the flow of vehicles through the reconditioning process by proper distribution of new CQI/VQI starts, parts return cars, recheck vehicles and 30 day warranty repairs.
• Meets daily and weekly CQI and VQI production targets.

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