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in Garden City, NY
Sales Specialist - Full-time / Part-time
•30 days ago
Hours | Part-time, Full-time |
---|---|
Location | Roosevelt Field Mall (Ground Floor) - 630 Old Coun Garden City, New York |
About this job
Mission
- Be an ambassador of the Nespresso Brand at the Boutique-Bar and deliver the highest possible customer service through every interaction in keeping with our premium image and positioning.
- Lead every customer through the ultimate coffee experience via the Nespresso System and its application at the NNSA Boutique-Bar
- Work in perfect unison and alignment with the rest of the team in particular the Team Leader/Supervisor and Barista to serve, nurture and convert each and every customer (existing and potential customer) into a Nespresso Club Member and Ambassador
Main Responsibilities
Common:
- Achieve personal and common sales and service level targets
- Welcome the Boutique-Bar clientele and identify their needs.
- Ensure that the Boutique Bar is clean (well-ordered, correct equipment, properly presented).
- Work in shifts and fulfill ones role and expectations. Support special events
- Contribute to the management of inventories, stocks and cash
- Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique-bar manager
At the boutique:
- Advise both prospects and Club members on Nespresso products and services.
- Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase.
- Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products.
- Maximize the sale of all the Nespresso products presented in the Boutique Bar (coffee, machines and accessories).
- Actively manage the database on a daily basis and permanently update customer records.
- Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service.
- Check payments in accordance with the defined procedure.
- Cash checks (if used in the country), enter payments made by credit cards, check the correspondence of sums received with the orders and send all to the accounting department.
- Manage the cash till; update the status in Excel and correct cash till errors. Is responsible for the cash discrepancies
- Fill the display cubicles with capsules, machines and accessories on a daily basis.
At the bar:
- Install customer, present and give advice on the menu, take the order, bring the order, control payment, give change
- Serve each and every customer (existing and potential) in keeping with our premium image and positioning. Conclude every transaction with our consumers efficiently and effectively.
- Lead the customer (existing and potential) to explore the ultimate coffee experience via our state of the art machines, grand crus
- Convert each bar customer into a Nespresso Club member with appropriate speech.
- Answer and respond to queries. Proactively manage and deal with customer interactions/complaints
Operational Accountabilities & Key Tasks:
- Provide After Sales Service and Customer Queries. Provide Solutions to each customer in keeping with the operational set up
PR & Events:
- Actively contribute towards the execution of promotions and special events
Training & Coaching:
- Constantly update one’s knowledge/competencies on coffee and the Nespresso System.
Knowledge & Professional Skills
Education:
- Minimum Graduate or equivalent/High School with experience could also be considered
- Hospitality Management school
Experience:
- 2 years Retail Selling & Service experience will be necessary
- Knowledge of coffee (products, accessories, machines etc would be an advantage)
Skills/Competencies/Attributes:
- Knowledge of coffee (Nespresso System and Machines) from the source to the in-cup
- Customer & Service Oriented
- Demonstration and Presentation Skills
- Punctuality and discipline
- Excellent Presentation, Communication & Interpersonal Skills
- Renovation/Innovation (improvisation & adaptation)
- Self driven and entrepreneurial
- Hands on and pragmatic
- Strong Team player
- Pleasing personality as an ambassador of Nespresso (premium positioning)
- Proactive and responsive to anticipate and fulfill customer needs
Languages:
- Fluency in local languages is required Knowledge of regional language and English will be an advantage
Physical Requirements:
- Ability to lift and/or carry boxes and items weighing up to 25 pounds, up and down a staircase, and across a distance of up to thirty feet.
This job will require working in shifts on weekends and evenings.