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in Salisbury, MA
Shift Supervisor - Part-time
•30 days ago
Hours | Part-time |
---|---|
Location | 46 Toll Road Salisbury, Massachusetts |
About this job
SHIFT SUPERVISOR
Responsibilities Include:
- Holds the guest as their highest priority and role models exceptional guest service
- Acknowledges all guests with a friendly smile and is highly responsive to needs and special requests
- Empowers the team to satisfy guests and resolve problems
- Communicates clearly with each guest in a friendly and courteous way
- Ensures all orders are completed and packaged accurately and within Dunkin’ Donuts speed of service standards
- Monitors and adjusts the products in the back case according to Dunkin’ Donuts merchandising and product appearance standards
- Consistently serves quality food and beverages to each guest
- Educates on the Guest Satisfaction Survey program and ensures receipt are issued with each order
- Ensures service with speed are met throughout each shift at Drive Thru and Front Counter
- Executes team service through effective deployment and communication
- Ensures the restaurant meets food safety, sanitation and cleanliness standards during shift
- Assists with equipment maintenance and calibration
- Performs travel paths interacting with guests and taking appropriate action as needed
- Utilizes Red Book or similar tool to track required documentation
- Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities
Team Environment:
- Supports a respectful team environment
- Embraces learning and faces new challenges with enthusiasm
- Supports the training of new crew members as requested by the Restaurant Manager
- Recognizes crew members for their efforts and contributions during the shift
- Provides consistent coaching that drives performance of the team to achieve goals
- Seeks feedback from others and responds positively to coaching
Profitability:
- Drives sales through execution of product promotions including sampling and ensuring crew can properly describe and prepare all promotional products
- Provides feedback, information and suggestions to Restaurant Manager
- Communicates shift goals and results to team
- Ensures the shift is properly staffed and the team is properly deployed to meet standards and goals
- Manages cash over/short during shift through accurate counting and cashier assignment
- Manages food cost during shift through accurate tracking and minimizing waste, following prep plans, and completing daily inventory as assigned
- Manages labor cost during shift through proper delegation, balancing guest focus with task assignment
- Reports all equipment and facility issues to Restaurant Manager
- Ensures processes and policies are followed on their shift
Requirements
Knowledge, skills and abilities normally required for competent performance in the job include:
- 2-3 years experience in a retail environment
- Strong interpersonal skills and the ability to work with employees and outside partners at all levels of the organization.
- Intermediate leadership and team building skills.
- Available to work flexible hours when needed.
- Must read, write and speak English clearly.
- Basic PC skills
- Food Handler Certification